Circular 22/2019/TT-BTTTT functions of provincial-level public service portals

CIRCULAR

Prescribing criteria on functions and technical features of
ministerial- and provincial-level public service portals and
single-window information systems^[1]

Pursuant to the 2006 Law on Information Technology;

Pursuant to the Government’s Decree No. 64/2007/ND-CP of April 10, 2007, on the application of information technology in state agencies’ operations;

Pursuant to the Government’s Decree No. 17/2017/ND-CP of February 17, 2017, defining the functions, tasks, powers and organizational structure of the Ministry of Information and Communications;

Pursuant to the Government’s Decree No. 61/2018/ND-CP of April 23, 2018, on the implementation of single-window and inter-agency single-window mechanisms in the performance of administrative procedures;

At the proposal of the Director of the Authority of Information Technology Application,

The Minister of Information and Communications promulgates the Circular prescribing functional criteria and technical features of ministerial- and provincial-level public service portals and single-window information systems.

Chapter I

GENERAL PROVISIONS

Article 1.Scope of regulation

This Circular prescribes unified criteria on functions and technical features in building of ministerial- and provincial-level public service portals and single-window information systems.

The functions and technical features prescribed in this Circular are fundamental and minimal ones; ministries and provinces may require other additional functions and features when building their public service portals and single-window information systems to meet their needs and suit their special characteristics.

Article 2.Subjects of application

1. Ministries, ministerial-level agencies and government-attached agencies (below collectively referred to as ministries) and People’s Committees of provinces and centrally run cities (below referred to as provinces).

2. Organizations and individuals involved in the provision of solutions for, building, development and operation of ministerial- and provincial-level public service portals and single-window information systems.

Chapter II

UNIFIED PROVISIONS ON BUILDING OF MINISTERIAL- AND PROVINCIAL-LEVEL PUBLIC SERVICE PORTALS AND SINGLE-WINDOW INFORMATION SYSTEMS

Article 3.General requirements for ministerial- and provincial-level public service portals and single-window information systems

1. To comply with regulations on building of ministerial- and provincial-level public service portals and single-window information systems in Article 25 of Decree No. 61/2018/ND-CP of April 23, 2018.

2. To comply with the Vietnam e-Government Architecture Framework and current regulations on ministerial- and provincial-level e-government architecture. The connection, interconnection, and data sharing among information systems must be conducted via local government service platforms (LGSP) and the national government service platform.

3. To comply with regulations on provision of online public services and ensure convenient accessibility to state agencies’ websites or portals.

4. To comply with regulations applicable to ministerial- and provincial-level public service portals and single-window information systems in implementation of single-window and inter-agency single-window mechanisms in settlement of administrative procedures.

5. To ensure connectivity and data sharing among information systems and databases of state agencies (including internal information systems of ministries and provinces, national databases, information systems with a scope covering from central to local level) in service of coordination in settlement of administrative procedures in the cyber environment and exploitation and reuse of existing information and data.

6. To ensure connectivity with postal service providers’ information systems to facilitate the receipt of administrative procedure dossiers and notification of administrative procedure dossier processing results via postal services, with information systems managing shared-used e-code systems of state agencies so as to develop Vietnam’s e-government, with the national database on administrative procedures, and with the Ministry of Information and Communications’ system on collection and evaluation of the use of information and online public services.

7. To ensure connectivity and sharing of information between agencies competent to settle administrative procedures and organizations and individuals requesting settlement of administrative procedures via electronic media, communication media and social networks.

8. To ensure availability of tools and methods for receiving dossiers, processing administrative procedure dossiers and notifying dossier processing results, and coordinating in settlement of administrative procedures in the cyber environment.

9. To ensure availability of supporting tools for agencies competent to settle administrative procedures in organization, management, exploitation and storage of administrative procedure dossiers received from organizations and individuals in accordance with law.

10. To ensure information security in operation and connection and account management and centralized authentication capacity.

Article 4.Order and requirements for displaying the status of processing administrative procedure dossiers on ministerial- and provincial-level public service portals and in single-window information systems

1. The order of settling administrative procedures on ministerial- and provincial-level public service portals and in single-window information systems must comply with the process of settling administrative procedures prescribed in Articles 17 thru 20 of Decree No. 61/2018/ND-CP of April 23, 2018.

2. Ministerial- and provincial-level public service portals and single-window information systems must display the status of processing an administrative procedure dossier corresponding to each step in the process of settling the relevant administrative procedure.

3. Requirements for displaying the status of processing administrative procedure dossiers on ministerial- and provincial-level public service portals and in single-window information systems are provided in Appendix I to this Circular.

Article 5.Criteria on functions of ministerial- and provincial-level single-window information systems

1. Basic functions of a ministerial- and provincial-level single-window information system are grouped as follows:

a/ Managing lists of procedures, dossiers and forms;

b/ Receiving and processing dossiers;

c/ Making statistical reports;

d/ Managing dossiers and documents;

dd/ Managing the shared-use e-code system of the ministry or province;

e/ Conducting user administration;

g/ Monitoring the process of processing administrative procedure dossiers;

h/ Conducting administration and professional operations;

i/ Performing utilities;

k/ Connecting and integrating with the national public service portal and the public service portal of the ministry or province.

2. Specific criteria are provided in Appendix II to this Circular.

Article 6.Criteria on functions of public service portals

1. A public service portal has the following basic functions:

a/ Supporting the filling of information available in databases in electronic forms;

b/ Providing public services;

c/ Publicizing the list of online public services;

d/ Creating electronic administrative dossiers;

dd/ Exchanging information with users in the process of performing level-3 and level-4 online public services;

e/ Providing user authentication in level-3 and level-4 online public services;

g/ Providing instructions on performance of online public services;

h/ Making statistics on dossier processing results;

i/ Assessing user satisfaction;

k/ Tracking public services based on criteria;

l/ Creating consultation questionnaires and surveys;

m/ Managing dossiers;

n/ Making registration of user information;

o/ Recording logs, making statistics, and making accessibility reports;

p/ Receiving administrative procedure dossiers and notifying administrative procedure dossier processing results via postal/public postal services;

q/ Notifying administrative procedure dossier processing results in electronic form;

r/ Tracking administrative procedure dossier processing results in electronic form;

s/ Receiving feedbacks and recommendations of people and enterprises;

t/ Connecting and integrating with the single-window information system of the ministry or province.

2. Specific criteria are provided in Appendix III to this Circular.

Article 7.Performance criteria

1. Ministerial- and provincial-level public service portals and single-window information systems must meet performance requirements regarding average response time, least response time, performance of data server and application server, accessibility and simultaneous use, and continuous operating time.

2. Specific criteria are provided in Appendix IV to this Circular.

Article 8.Information security criteria

Ministerial- and provincial-level public service portals and single-window information systems must comply with regulations on security assurance for information systems according to security levels prescribed in the Government’s Decree No. 85/2016/ND-CP of July 1, 2016, on security assurance for information systems according to security levels, the Minister of Information and Communications’ Circular No. 03/2017/TT-BTTTT of April 24, 2017, detailing and guiding a number of articles of Decree No. 85/2016/ND-CP, and the national standard on information technology - security techniques - basic requirements for securing information systems according to security levels (TCVN 11930:2017).

For ministerial- and provincial-level public service portals and single-window information systems of level 3 or higher level, it is required to implement monitoring plans in accordance with law before they are put into operation and use; and information security inspection and assessment must be conducted before they are put into commission and on a periodical basis or upon request in accordance with law.

Article 9.Other criteria

In addition to the criteria on functions, performance and information security prescribed in Articles 3 thru 8 of this Circular, ministerial- and provincial-level public service portals and single-window information systems must meet the criteria specified in Appendix V to this Circular.

Chapter III

IMPLEMENTATION PROVISIONS

Article 10.Organization of implementation

1. Ministries and provinces shall direct specialized agencies to implement this Circular.

2. Related individuals and organizations shall comply with this Circular when providing solutions for, building, developing and operating ministerial- and provincial-level public service portals and single-window information systems.

3. The Ministry of Information and Communications shall publicize on its portal ministerial- and provincial-level public service portals and single-window information systems meeting the criteria prescribed in this Circular.

4. The Authority of Information Technology Application - the Ministry of Information and Communications shall disseminate and guide the implementation of this Circular; examine the observance of this Circular; and advise the Ministry of Information and Communications in settlement of issues arising in the course of implementation of this Circular.

Article 11.Effect

1. This Circular takes effect on February 20, 2020.

2. To annul the Minister of Information and Communications’ Decision No. 1697/QD-BTTTT of October 23, 2018, promulgating a set of unified criteria on functions and technical features in building of public service portals and single-window information systems (Version 1.0) for unified implementation of this Circular.

Ministries and provinces shall modify and upgrade their public service portals and single-window information systems up to the criteria prescribed in this Circular and comply with requirements applicable to ministerial- and provincial-level public service portal and single-window information systems no later than 6 months from the effective date of this Circular.

3. Any difficulties, problems or inappropriacies arising in the course of implementation of this Circular should be reported to the Ministry of Information and Communications for consideration and settlement.-

Minister of Information and Communications
NGUYEN MANH HUNG

* The appendices to this Circular are not translated.