Resolution 131/NQ-CP 2022 administrative procedure reform to serve citizens and enterprises

RESOLUTION

On intensification of administrative procedure reform and modernization of direction and administration methods to serve citizens and enterprises^[1]

THE GOVERNMENT

Pursuant to the June 19, 2015 Law on Organization of the Government; the November 22, 2019 Law Amending and Supplementing a Number of Articles of the Law on Organization of the Government and the Law on Organization of Local Administration;

Pursuant to the Government’s Decree No. 39/2022/ND-CP of June 18, 2022, promulgating the Working Regulation of the Government;

At the proposal of the Minister-Chairman of the Government Office and in furtherance of the Prime Minister’s conclusions at the Conference on intensification of administrative procedure reform and modernization of direction and administration methods to serve citizens and enterprises held on September 15, 2022,

RESOLVES:

The Government regards administrative procedure reform and modernization of direction and administration methods as important and regular tasks. In 2021 and the first 8 months of 2022, under drastic direction of the Government and Prime Minister, ministries, sectors and localities actively performed their assigned tasks with many initiatives, new models and good methods, and achieved a number of outstanding results, including abolishing and simplifying 1,758 regulations related to business operations; approving plans on reform of over 1,100 regulations and plans on delegation of powers to deal with 699 administrative procedures; and identifying 59 internal administrative procedures/administrative procedure categories within the state administrative system which need to be reviewed and simplified in 2023. The renewal of implementation of the single-window mechanism and inter-agency single-window mechanism in settling administrative procedures toward digitalization and non-dependence on administrative boundary was promoted with initial results; 11,700 single-window divisions have been established at all levels nationwide to receive and settle administrative procedures, with 56 localities having launched provincial-level public administrative centers; 53/63 provinces have combined the provincial-level public service portal and single-window online information system into the single information system for settlement of administrative procedures; many localities have upgraded their systems to gradually meet the digitalization requirement; more than 3,800 level-3 and level-4 online public services, and 21 out of 25 essential public services under the Scheme on development of applications of data on population and electronic identification and authentication serving the national digital transformation (Scheme 06) have been integrated into and provided on the National Public Service Portal. The indicators related to the business environment and national competitiveness in various international rankings have been maintained and improved.

Many national databases, specialized databases, and information systems have been enhanced and operated effectively; particularly, the national population database has been digitalized and regularly updated with data from the commune level upward, ensuring the criteria of “accuracy, completeness, transparency and updating”, more than 68 million chip-based citizen identification cards have been issued; many ministries, sectors and localities have processed dossiers in the electronic environment with over 14,2 million e-documents sent and received via the National e-Document Exchange Platform (an average of 550,000 documents per month); nearly 1,300 cards of consultation with Government’s members processed  on the Government’s e-Cabinet system; 69 out of 179 types of reports integrated into and provided on the government reporting information system, step by step putting the Government and Prime Minister’s Center for Information and Direction into operation; the application of information technology to supervision and evaluation work has been promoted; and the Portal for consultation and search of business-related regulations and a set of indicators of the service of citizens and enterprises in the settlement of administrative procedures and provision of public services have been put into operation.

The aforementioned results have incrementally increased the effect and effectiveness of management, direction and administration work, as well as created favorable conditions for, and reduced troubles for citizens and enterprises in administrative transactions.

Besides achievements, there remain several limitations in administrative procedure reform and modernization of direction and administration methods. A number of leaders at different levels, especially heads of authorities, have failed to pay due attention to, drastically direct, prioritize time and resources or work out specific roadmaps and objectives for this work; a number of hurdles remain in the performance of administrative procedures in certain fields, especially those related to land, education, health, specialized inspection, import and export, etc.; the reduction and simplification of regulations remain formalistic without attaching importance to the consultation of affected entities, citizens and enterprises on relevant policies; the percentage of online public service users is still low; the connection and sharing of data among databases and information systems for settlement of administrative procedures remain limited; the digitalization of documents and processing of administrative procedures at all levels is still slow, falling below expectations. In many localities, the direction and administration work is still performed in the traditional way, lacking innovation and creativity; the processing of dossiers and affairs in the electronic environment in some ministries, sectors and localities is still weak with inadequate information technology infrastructure facilities; human resources fail to meet requirements; information security and safety in many localities has not properly been paid attention to, causing the leakage of a lot of information; information and communication work to change the behavior and awareness of citizens and enterprises about this work has not yet received appropriate attention and investment.

Such shortcomings and limitations are attributable to the lack of drastic measures and fear of conflicts in the direction and implementation work, as shown by the heads of some ministries, sectors and localities; coordination among agencies and units remains passive and poor; certain sectors and fields still pursue their own interests; the  decentralization and delegation of powers to perform tasks remains insufficient and the habit of performing paperwork in the traditional, manual way is slow to change; some officials and public employees have not yet performed their duties in a serious and professional manner and possessed limited competence and qualifications; the connection and sharing of data among databases and information systems remain poor; software programs have been slowly upgraded and developed; some public services are not yet user-friendly; digital tools are not sufficient to serve the direction, management, monitoring and evaluation based on real-time data; information technology facilities and equipment do not meet requirements. As administrative procedure reform and modernization of direction and management methods are new and difficult tasks, facing many hurdles, they need time for adaptation as well as change of working habits.

In order to drastically reform administrative regulations and procedures, improve and create the safe and sound investment and business environment, enhance the national competitiveness, and modernize direction and management methods by using data and effectively applying digital technologies to make breakthroughs in administrative reform and the development of a professional, disciplined, modern, efficient and trustworthy administrative system to better and better serve citizens and enterprises, the Government requests ministries, ministerial-level agencies, government-attached agencies, and provincial-level People’s Committees to thoroughly grasp the following viewpoints and implement the following major tasks and solutions in a synchronous, uniform, timely and efficient manner:

I. VIEWPOINTS

1. To have more resolute and drastic ways of thinking and approaches in administrative procedure reform; to sustain and bring into play the achievements, good lessons and valuable experiences; to promote innovation and creativity and make breakthroughs. Should no efforts be made to promote administrative procedure reform and modernization of direction and management methods, “lagging behind” will be unavoidable.

2. To promote the sense of proactivity and creativity, and resolutely put aside internal interests, group interests and personal interests; to mobilize all resources from and involve the whole political system, business circle and people for the construction and development cause. To develop new models and initiatives for application in realities to make prominent achievements in the coming time under the motto of taking “citizens and enterprises as the center, key entities, as well as the goal and driving force; regarding citizens’ and enterprises’ satisfaction as a measurement of effectiveness”.

3. To carry out administrative procedure reform in alignment with the reality, stemming from the reality, and taking the reality as a measurement; to ensure words be accompanied by actions with specific, substantial results. Modernization of direction and administration work must ensure accuracy, timeliness and proactivity, becoming an effective support tool for authorities at all levels in the decision-making process, especially in rapid and timely policy response.

4. To intensify decentralization and delegation of powers to reduce intermediary layers and stages, to simplify the internal administrative order and procedures in the state administrative system, to shorten the administrative agencies’ time of processing administrative procedures to better and better serve citizens and enterprises.

5. To strictly comply with administrative discipline, individualize responsibilities, and enhance the role of heads of authorities so that “the more pressure they get, the more effort they should make” and for “changing from the passive to proactive mode”; to create the friendliness, and improve the relationship, between state administrative agencies and citizens and enterprises. To carry out commendation, encouragement as well as disciplining in a timely and strict manner. To encourage protection of people who dare to think, dare to do and dare to take responsibility for common interests.

6. To intensify the building of information systems and use of information resources and data in a practical, effective, inter-connected and transferable manner to serve the settlement of administrative procedures for citizens and enterprises, as well as the direction and administration work of authorities at all levels.

7. To upgrade the information technology system, especially in difficult, deep-lying and remote areas, in border areas, and on islands, and for vulnerable people who lack access to information technology.

II. MAJOR TASKS AND SOLUTIONS

Ministers, heads of ministerial-level agencies, heads of government-attached agencies, and chairpersons of provincial-level People’s Committees shall personally direct in a strict manner the implementation of the Government’s Resolution No. 02/NQ-CP of January 10, 2022, Resolution No. 68/NQ-CP of May 12, 2020, and Resolution No. 76/NQ-CP of July 15, 2021, the Scheme on renewal of the single-window mechanism and inter-agency single-window mechanism in the settlement of administrative procedures for the 2021-2025 period, and the Scheme on development of applications of data on population, and electronic identification and authentication serving the national digital transformation for the 2022-2025 period, with a vision toward 2030 (Scheme 06), focusing on the following specific tasks:

1. Regarding administrative procedure reform and reduction of regulations related to business operations to improve the investment and business environment and enhance the national competitiveness

a/ Ministries and ministerial-level agencies

- To review and propose plans on reduction and simplification of regulations related to business operations to the Prime Minister for consideration and approval before September 30 every year. In which, the reform of regulations on specialized management and inspection of import and export, land registration, and land-related administrative management as set forth in the Government’s Resolution No. 02/NQ-CP must be further promoted.

- To promptly organize the implementation of plans on reduction and simplification of regulations related to business operations as approved by the Prime Minister^[2] and plans on power decentralization in the settlement of administrative procedures specified in the Prime Minister’s Decision No. 1015/QD-TTg of August 30, 2022, prioritizing the application of the omnibus technique to revise legal documents according to the fast-track order and procedures must be prioritized, ensuring the approved schedule for completion of legal documents falling within the competence of the Government, Prime Minister, ministers, and heads of ministerial-level agencies.

- To focus on reviewing, reducing and simplifying internal administrative procedures in the state administrative system according to the Plan approved by the Prime Minister under Decision No. 1085/QD-TTg of September 15, 2022.

- To fully and accurately update and publicize regulations related to business operations, review results, compliance expenses, reduction and simplification plans; to consult affected organizations, individuals and entities on policies and regulations; to receive, synthesize, accept, explain, give feedback on, and update the processing results with regard to public opinions, questions and proposals on policies and regulations within their management functions, and publicize them on the Portal for consultation and search of business-related regulations.

- To assume the prime responsibility for, and coordinate with the Government Portal and related agencies and units in, organizing seminars and discussions about policies and regulations related to business operations which spark public concerns and reports on their difficulties, obstacles and limitations in realities.

b/ The Ministry of Finance shall submit to the Government within November 2022 a decree on information connection and sharing in the fields of import, export, and transit of goods; entry, and exit and transit of passengers and means of transport according to the national single-window mechanism.

c/ The Ministry of Justice and legal departments of ministries and ministerial-level agencies, and provincial-level Departments of Justice shall coordinate with related agencies in increasing the quality of appraisal of regulations on administrative procedures, and regulations related to business operations in draft legal documents, ensuring that only necessary, reasonable and lawful administrative procedures with the lowest compliance cost are promulgated and kept unchanged; to promptly assist competent authorities in promulgating detailing and guiding documents, minimizing the number of these documents as required in Resolution No. 68/NQ-CP.

d/ The Government Office

- To assume the prime responsibility for, and coordinate with ministries, agencies and the Advisory Council for Administrative Procedure Reform in, building, managing, developing and effectively operating the Portal for consultation and search of business-related regulations.

- To periodically collect, summarize, and report to the Prime Minister matters of concern of enterprises and citizens about the mechanisms, policies and regulations related to business operations; to organize working sessions, discussions and seminars about hurdles, obstacles and difficulties in the implementation of policies and regulations, with the participation of experts, scientists, and leaders and managers of ministries, sectors, localities, associations and enterprises.

- To monitor, guide and urge ministries, sector and localities in implementing the Program on reduction and simplification of regulations related to business operations for the 2020-2025 period, implementing plans on power decentralization in the performance of administrative procedures, and reviewing and simplifying internal administrative procedures in the state administrative system. To publicize results of evaluation of the ministries and agencies’ reform of regulations related to business operations on the Portal for consultation and search of business-related regulations and the Government Portal.

dd/ The Advisory Council for Administrative Procedure Reform shall continue to bring into play its role and responsibility as a bridge between the Government and enterprises and citizens; study and propose initiatives of reforming regulations, especially those causing hurdles and difficulties for production and business activities and people’ life; and provide independent opinions about draft laws, legal documents, and plans on reduction and simplification of administrative procedures proposed by ministries and agencies.

2. Regarding increase of the effectiveness of performance of administrative procedures to serve citizens and enterprises

a/ Ministries, sectors and localities

- To strictly implement the publication and transparentization in the receipt and settlement of administrative procedure dossiers, ensuring 100% of administrative procedures be publicized in a complete and timely manner, and 100% of administrative procedure dossiers received and settled in agencies and units have their processing progress trackable on the ministerial- and provincial-level information systems for settlement of administrative procedures in synchrony with the National Public Service Portal for citizens and enterprises to supervise and evaluate the implementation process. Ministries and sectors shall expeditiously complete the standardization of results of settlement of administrative procedures on the National Database on Administrative Procedures to serve as a basis for coding assorted papers for uniform connection, sharing and use nationwide in October 2022.

- To strengthen the single-window divisions at all levels, implement the identification set, ensuring the effective implementation of the Scheme on renewal of the implementation of the single-window mechanism and inter-agency single-window mechanism in the settlement of administrative procedures under the Prime Minister’s Decision No. 468/QD-TTg of March 27, 2021, to meet the requirements of a people-serving administrative system, which shall be completed in December 2022.

- To strictly implement the receipt and settlement of administrative procedure dossiers and provision of public services; to increase administrative discipline, renewal of working methods and practices, and strictly punish cadres, civil servants, public employees, and workers who commit acts of harassment and negative practices, arbitrarily impose improper administrative procedures, or repeatedly delay the processing of administrative procedure dossiers.

- To step up the comprehensive, substantial, and intensive and extensive digital transformation in receiving and settling administrative procedure dossiers, in which the following specific tasks must be definitely completed:

+ To speed up the digitalization of dossiers and administrative procedure settlement results under the Government’s Decree No. 45/2020/ND-CP and Decree No. 107/2021/ND-CP, meeting the requirements for connection and sharing of data serving the settlement of administrative procedures and provision of public services; to guide and organize the digitalization for all cadres, civil servants, and public employees engaged in the receipt and performance of administrative procedures; to ensure 100% of results of  processing administrative procedures provided to enterprises and people are enclosed with soft copies of legal validity as hard copies. To refrain from asking people to provide papers and administrative procedure settlement results which have been digitalized under regulations.

+ To consolidate the ministerial- or provincial-level public service portals with the electronic single-window information systems of the same level into the ministerial- or provincial-level information systems for settlement of administrative procedures, meeting the requirements for data connection and sharing with the National Public Service Portal, information systems, national databases, specialized databases, and digitalization of dossiers and results of settlement of administrative procedures in the receipt and settlement of administrative procedures; to establish, upgrade and improve the stores for management of organizations’ and individuals’ electronic data in the ministerial- and provincial-level information systems for settlement of administrative procedures to serve the digitalization of results of administrative procedure settlement; ensuring that people and enterprises are only once requested to provide information to state administrative agencies; to complete the connection, integration and sharing of data on administrative procedure settlement results between ministerial- and provincial-level information systems for settlement of administrative procedures, national databases and specialized databases, and stores of organizations’ and individuals’ electronic data on the National Public Service Portal for the purposes of uniform and effective sharing and re-use of digitalized information nationwide. This task must be completed in November 2022, but not later than the first quarter of 2023.

+ To proactively coordinate with the Ministry of Public Security, Ministry of Information and Communications and related agencies in inspecting and assessing safety of ministerial and provincial information systems for settlement of administrative procedures and directing the implementation of measures to ensure cyber safety and security in order to connect and exploit the National Population Database, serving the settlement of administrative procedures and provision of online public services.

+ To complete the development of internal processes and e-processes for settlement of administrative procedures to ensure that all of administrative procedures under the scope of their settlement have information and data provided in information systems of ministries, sectors and localities for settlement of administrative procedures; to promote the performance of online public services and online payment, restructuring professional processes to build or improve online public services, integrate and provide administrative procedures under the scope of their settlement on the National Public Service Portal, ensuring the user-centered principle. To strictly implement the receipt and processing of online dossiers, refraining from processing dossiers in a delayed or dilatory manner; to study and propose competent authorities to reduce online payment charges and fees for the people and enterprises; to review, standardize and digitalize the declaration form in the direction of reducing at least 20% of to-be-declared information on the basis of reusing digitized data; to accelerate the implementation of digital signatures on mobile devices; to study and organize the implementation of administrative procedures without dependence on administrative boundary.

+ For online public services within the scope of performance of state agencies at all levels in provinces and centrally run cities which are provided by ministries and sectors in such areas as business registration; foreign investment management; driving license; transport business license; grant (change) of car signboards and badges; e-civil status; judicial records; registration and licensing of medical examination and treatment practice; construction, etc., to completely, accurately and regularly integrate, disclose, publicize and synchronize information on dossier receipt and processing on the National Public Service Portal and provincial-level information systems for settlement of administrative procedures under Clause 4, Article 12 of the Government’s Decree No. 42/2022/ND-CP, ensuring the rating of quality of serving citizens and enterprises in the real-time performance of online administrative procedures and public services under the Prime Minister’s Decision No. 766/QD-TTg of June 23, 2022; at the same time, to limit the direct operation of officers who receive and process administrative dossiers in localities on many systems.

The Ministries of Planning and Investment; Transport; Justice; and Health shall integrate and synchronize data classified by locality, administrative level, agency and unit of the systems of business registration; management of foreign investment; driving license; transport business license; grant (change) of car signboards and badges; e-civil status; judicial records; registration and licensing of medical examination and treatment practice with the National Public Service Portal’s Rating System for the set of indicators of serving citizens and enterprises in service of the real-time rating of the groups of indicators specified in Clause 3, Article 4 of the Prime Minister’s Decision No. 766/QD-TTg of June 23, 2022, striving to accomplish the tasks in November 2022, or no later than the first quarter of 2023

- To implement solutions to improve service quality and level of satisfaction of the people and enterprises. To publicize results of rating the quality of serving the people and enterprises in the settlement of administrative procedures and provision of public services in ministries, sectors and localities under the Prime Minister’s Decision No. 766/QD-TTg of June 23, 2022. To personalize responsibilities of individuals and organizations and monthly publicize on the Portal and public service portals of ministries, sectors and localities the list of agencies, organizations and individuals that are late in or delay the settlement of administrative procedures and provision of public services. For all of administrative procedure dossiers that are settled slowly or behind the required time, officials shall make an explanation report to the head of their agency or unit and make an apology to the people under the Government’s Decree No. 61/2018/ND-CP.

To receive and handle complaints and petitions on problems and limitations in the performance of administrative procedures, to prevent the prolonged or improper lodging of complaints and petitions.

b/ The Ministry of Home Affairs shall urgently guide the storage of e-dossiers and e-data under the Government’s Decree No. 61/2018/ND-CP and Decree No. 63/2022/ND-CP to serve the performance and settlement of administrative procedures for the people and enterprises at the Government’s request specified at Point a, Clause 15, Section I of Resolution No. 50/NQ-CP of April 8, 2022; the deadline for completion is October 2022.

c/ The Ministry of Justice shall, based on its functions and assigned tasks, guide People’s Committees at all levels to provide the service of certification of e-copies from originals; guide ministries and sectors to grant of e-duplicates from master registers to ensure the legal validity of papers and documents lodged by organizations and individuals via public service portals of ministries and sectors, and provincial-level People’s Committees; the deadline for completion is November 2022.

d/ The Ministry of Finance shall assume the prime responsibility for, and coordinate with the Government Office in, completing the connection and integration between the National Single Window Portal and the National Public Service Portal to facilitate the access, implementation and rating of the quality of performance of procedures related to import and export of goods; the deadline for completion is December 2022.

dd/ The Ministry of Information and Communications shall integrate and synchronize in an adequate, accurate, regular and continuous manner data on supervision and evaluation of the effectiveness and use of online public services with the National Public Service Portal’s Rating System for the Set of indicators of serving citizens and enterprises in service of the real-time rating of the groups of indicators specified in the Prime Minister’s Decision No. 766/QD-TTg of June 23, 2022; the deadline for completion is October 2022.

e/ The Ministry of Public Security

- To promote the provision of online public services, especially essential public services according to Project No. 6 and the Prime Minister’s Decision No. 422/QD-TTg of April 4, 2022.

- To assume the prime responsibility for, and coordinate with the Government Office, ministries, sectors and localities in, completing the connection and sharing of data between the National Population Database, the electronic identification and authentication system with the National Public Service Portal, ministerial and provincial information systems for settlement of  administrative procedures to serve authentication, identification and settlement of administrative procedures and provision of public services. The deadline for completion is October 2022.

- To assume the prime responsibility for, and coordinate with the Ministries of Justice; Health; Labor, Invalids and Social Affairs; Finance; Natural Resources and Environment; Home Affairs; Information and Communications; Planning and Investment; Industry and Trade; and National Defense, the State Bank of Vietnam, the Government Inspectorate, the Vietnam Social Security, etc., in authenticating and synchronizing population data with the national databases and specialized databases to clean up, connect and share data to serve the settlement of administrative procedures and provision of public services. The deadline for completion is June 2023.

- To assume the prime responsibility for, and coordinate with the Ministry of Information and Communications in, surveying, examining, assessing and reporting the assessment of risks of insecurity and unsafety of information systems, and to coordinate in proposing and taking solutions to overcome security loopholes, contributing to ensuring national security; the deadline for completion is October 2022.

g/ The Government Office shall assume the prime responsibility for, and coordinate with ministries, sectors and localities in, proposing amending the Prime Minister’s Decision No. 1291/QD-TTg of October 7, 2019, approving the List of administrative procedures that are settled by line agencies in localities to be received at provincial-level public administrative service centers and district- and commune-level dossier receipt and result notification sections to suit the provision of online public services.

3. Regarding modernizing the method of direction and administration

a/ Ministries, sectors and localities

- To expeditiously develop, complete and put into operation the approved national database and specialized databases; to step up the connection, integration and sharing of information and data between information systems and databases to serve the direction and administration of the Government, Prime Minister, ministries, sectors and localities; to settle administrative procedures, provide online public services; to provide utilities for the people and enterprises, and promote socio-economic development.

- To continue to strictly implement the digital signing, sending and receipt of e-documents and processing of e-dossiers at all levels, no later than December 2023, to complete the processing of e-documents at commune level; to speed up the standardization of the reporting regime, building reporting information systems as required by the Government in Decree No. 09/2019/ND-CP, and integrating and sharing data with the Government’s Reporting Information System; the deadline for completion is before June 2023.

- To develop a set of indicators to serve the direction and administration work of ministries, sectors and localities; to connect, integrate and share information and data according to the Prime Minister’s Decision No. 1498/QD-TTg of September 11, 2021, with the Information, Direction and Administration Center of the Government and the Prime Minister.

- Ministries, sectors and localities that have developed subsystems to monitor tasks of ministers, heads of ministerial-level agencies, government-attached agencies, People’s Committees and chairpersons of provincial-level People’s Committees before the effective date of this Resolution shall complete and upgrade them to connect, integrate and share with the Information System of Monitoring Tasks of State Administrative Agencies under the guidance of the Government Office; the deadline for completion is June 2023.

In case no subsystem is available or the subsystems are not up to requirements, ministries, sectors and localities shall use the Information System of Monitoring Tasks of State Administrative Agencies developed by the Government Office in coordination with the Ministry of Information and Communications for unified implementation nationwide.

b/ The Ministry of Public Security

- To assume the prime responsibility for, and coordinate with the Government Office in, connecting, integrating and sharing general information and data about population with the Information, Direction and Administration Center of the Government and Prime Minister according to the schedule as assigned in the Government’s Resolution No. 63/NQ-CP of May 3, 2022.

- To ensure cyber security and speed up the connection, integration and sharing of data of the National Population Database with other databases to enrich population data for summarization, analysis and forecasting of information to serve the administration of the Government and Prime Minister and elaboration of mechanisms and policies for socio-economic development.

c/ The Ministry of Information and Communications

- To assume the prime responsibility for, and coordinate with the Government Office, Ministry of Public Security, Ministry of National Defense, Government Cipher Committee and related agencies in regularly monitoring and inspecting information security and coordinating response to and remediation of cyberinformation security incidents for the National Public Service Portal, ministerial and provincial information systems for settlement of administrative procedures; information systems serving the direction and administration of the Government, the Prime Minister and heads of ministries, sectors and localities.

- To assume the prime responsibility for, and coordinate with the Government Office in, assessing the functions, technical specifications, requiring the assurance of information security of the Information System of Monitoring Tasks of State Administrative Agencies and subsystems of monitoring tasks of ministries, sectors and localities.

- To ensure the dedicated data transmission network of the Party and State agencies operate smoothly and stably, meeting the performance and bandwidth requirements to serve information and data exchange between the National Public Service Portal, ministerial and provincial information systems for settlement of administrative procedures, information systems, national databases, specialized databases for settlement of administrative procedures, provision of public services and serving the direction and administration work of the Government, Prime Minister and heads of ministries, sectors and localities.

d/ The Ministry of Planning and Investment

- To assume the prime responsibility for, and coordinate with the Government Office in, connecting, integrating and sharing information and aggregate data on the Framework for assessing the implementation of socio-economic development according to Decision No. 288/QD-TTg on February 28, 2022, with the Information, Direction and Administration Center of the Government and Prime Minister.

- To direct the General Statistics Office to coordinate with the Government Office in connecting, integrating and interconnecting the National Statistical Information System with the Information, Direction and Administration Center of the Government and Prime Minister.

dd/ The Ministry of Natural Resources and Environment

To expeditiously build, complete and put into operation the National Land Database, connect, integrate and share data with other databases and the Information, Direction and Administration Center of the Government and Prime Minister.

e/ State corporations and economic groups

To develop a set of production and business management indicators; to connect, integrate, and share information and data to serve the direction and administration of the Government and Prime Minister as prescribed in Decision No. 1498/QD-TTg of September 11, 2021 with the Information, Direction and Administration Center of the Government and Prime Minister.

g/ The Government Office

- To assume the prime responsibility for formulating and submit to the Prime Minister for promulgation the decision on sending and receipt of e-documents and online processing of dossiers between agencies in the state administrative agencies, replacing the Prime Minister’s Decision No. 28/2018/QD-TTg; the deadline for completion is November 2022.

- To assume the prime responsibility for, and coordinate with the Ministry of Information and Communications in, developing and implementing the Information System of Monitoring the Tasks of State Administrative Agencies (including tasks assigned by the Government, Prime Minister, ministers, heads of ministerial-level agencies, heads of government-attached agencies, provincial-level People’s Committees and chairpersons of provincial-level People’s Committees) on the basis of developing a database management system to monitor the performance of tasks assigned by the Government and Prime Minister; the deadline for completion is June 2023 on the principle of maximizing the infrastructure and applications that have been developed by ministries, sectors and localities; to guide the connection and integration of subsystems of monitoring tasks of ministries, sectors and localities with this System.

- To assume the prime responsibility for, and coordinate with the General Statistics Office (the Ministry of Planning and Investment), ministries, sectors, localities, corporations and state economic groups in standardizing information and data and building a framework for administration indicators to serve the direction and administration of the Government, Prime Minister, ministries, sectors and provincial administrators; to connect, integrate and share information and data serving the direction and administration of the Government and Prime Minister according to the Prime Minister’s Decision No. 1498/QD-TTg of September 11, 2021, with the Information, Direction and Administration Center of the Government and Prime Minister.

- To assume the prime responsibility for, and coordinate with the General Statistics Office, Ministry of Planning and Investment and related ministries and sectors in, building an infographic publication on socio-economic information mainly serving the Government’s monthly meeting.

III. ORGANIZATION OF IMPLEMENTATION

1. Ministers, heads of ministerial-level agencies, heads of government-attached agencies and chairpersons of provincial-level People’s Committees

- To use the set of indicators of service of citizens and enterprises to direct and administer the settlement of administrative procedures and provision of public services in the ministries, sectors and localities under their management; to promptly strengthen discipline, strictly handle violators and enhance the levels of satisfaction of individuals and organizations. To focus on professional training for cadres, civil servants and public employees to meet the requirements and tasks assigned in the Resolution; to propagate and guide to create consensus among the people and enterprises and mobilize their participation.

- To closely coordinate with the Ministry of Public Security in setting out objectives, tasks and specific roadmaps for drastic and effective implementation of Project No. 6 to achieve objectives for socio-economic development, policy-making, direction and administration of leaders at all levels, settlement of administrative procedures and provision of public services to serve the people and enterprises.

- To coordinate with the Ministry of Public Security, Ministry of Information and Communications and related ministries and agencies in promptly reporting to the National Steering Committee on Cyber Security and Safety on new and complicated issues that require inter-agency coordination, for contents related to ensuring network safety and security in the Resolution.

- Pursuant to plans on reduction and simplification of regulations related to business activities, internal administrative procedures and plans on power decentralization in the settlement of administrative procedures already approved by the Prime Minister, ministries and ministerial-level agencies shall coordinate with the Ministry of Justice and Government Office in proposing the revision and cancellation of regulations that are no longer appropriate to the Ministry of Justice and Government Office for summarization and inclusion in law- and ordinance-making programs and work programs of the Government and Prime Minister.

2. The Ministry of Public Security shall assume the prime responsibility for, and coordinate with the Government Office and ministries, sectors and localities in accelerating the implementation of the tasks and solutions in Project No. 6, and report on problems and difficulties in the implementation process to the Government and Prime Minister for prompt solution.

3. The Ministry of Planning and Investment shall assume the prime responsibility for, and coordinate with ministries, sectors and localities in, focusing on promoting the implementation of the Government’s Resolution No. 02/NQ-CP on major tasks and solutions to improve the business environment, increase the national competitiveness, and ensure the achievement of set targets. To monitor and urge ministries, agencies and localities to update and provide information on results of regulatory reform and enforcement reform, ensuring the completeness, accuracy and satisfaction of requirements set by rating international organizations.

4. The Ministry of Information and Communications, Vietnam Television, Voice of Vietnam, Vietnam News Agency, Government Portal and central and local press agencies shall, based on their functions and assigned tasks, actively inform, communicate and disseminate information about administrative procedure reform and modernization of direction and administration work in order to raise awareness and promote response of the people and enterprises for changing their practices and perception.

5. Funds for implementation of this Resolution shall be included in the state budget allocations to the ministries, ministerial-level agencies, government-attached agencies, and provincial-level People’s Committees according to the current decentralization of the state budget. Ministries, ministerial-level agencies, government-attached agencies, and provincial-level People’s Committees shall allocate funds for the performance of the tasks of the Resolution within their annual budget estimates assigned by competent authorities.

To encourage the lawful mobilization of funds outside the state budget for implementation of the Resolution.

6. The Government Office shall assume the prime responsibility for, and coordinate with related ministries and agencies in, monitoring, urging and inspecting the implementation; quarterly or irregularly report to the Government on the situation and results of the implementation of this Resolution.-

On behalf of the Government
For the Prime Minister
Deputy Prime Minister
PHAM BINH MINH