Resolution 76/NQ-CP 2021 Master Program on State Administration Reform in 2021-2030

RESOLUTION

On the promulgation of the Master Program on State Administration Reform for the 2021-2030 period

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THE GOVERNMENT

Pursuant to the Law on Organization of the Government dated June 19, 2015;

Pursuant to the Law dated November 22, 2019, Amending and Supplementing a Number of Articles of the Law on Government Organization and the Law on Organization of Local Government;

At the proposal of the Minister of Home Affairs.

RESOLVES:

Article 1. To promulgate the Master Program on State Administration Reform for the 2021-2030 period as follows:

I. VIEWPOINTS

1. Thoroughly implementing the Communist Party of Vietnam’s (CPV) guidelines on administrative reform is one of the breakthroughs in the development of the country; combining uniform administrative reform with legislative and judicial reform as well as reform of the CPV's leadership methodology, thus contributing to building and improving the socialist rule-of-law State of Vietnam.

2. Administrative reform must stem from the interests of citizens and businesses; center on the citizens and businesses; consider the satisfaction of citizens and businesses as a metric to evaluate service quality of State administrative agencies at all levels.

3. Areas of administrative reform must be implemented in a uniform, consistent, and focused manner and in harmony with actual conditions, thereby contributing to promoting the successful realization of socio-economic development objectives of the country from time to time.

4. Administrative reform must be associated with awareness raising, mind renewing and innovative action; reform of working protocols and modernization of management methods on the basis of promoting the application of digital technology to and implementing digital transformation in operations of State administrative agencies; effectively take advantage of scientific and technological achievements and advances, especially those of the Fourth Industrial Revolution, with appropriate roadmaps and steps to inclusively avoid indifference and lack of confidence and initiative, but in a manner that is not too hasty, subjective, and willful.

5. Historical achievements of State administrative reform shall be inherited and promoted; experiences and successes in administrative reform of other countries with developed administrative systems shall be learned and applied into domestic practice appropriately.

II. OVERALL OBJECTIVES

To continue building a democratic, professional, modern, streamlined, effective, efficient, enabling, serving administration with integrity on the basis of the CPV’s viewpoints, policies and guidelines on comprehensively and uniformly promoting the reform process, building a socialist-rule-of-law State of the citizens, by the citizens and for the citizens in the 2021-2030 period.

III. SPECIFIC ADMINISTRATIVE REFORM AREAS, OBJECTIVES, AND TASKS

In the 2021-2030 period, 6 areas of administrative reform will be focused, namely: Institutional reform, administrative procedure reform, Organizational reform of the State administrative apparatus, Civil service reform, Public finance reform, and Development of e-Government and Digital Government.

The focus of administrative reform in the next 10 years will be: Institutional reform, which aims at building and improving the institutional system and enhancing the effectiveness and efficiency of law enforcement; building a contingent of professional, capable and qualified cadres, civil servants and public employees to meet the requirements of tasks and the development of the country, of which the focus shall be salary policy reform; and development of E-Government and Digital Government.

1. Institutional reform

a) Objectives

To further build and improve the institutional system of the State administration uniformly of all aspects; to improve the quality of socialist-oriented, uniform, modern and internationally integrated market economy with the focus on the markets of production factors, especially land use rights, science and technology; to make a breakthrough in effectively mobilizing, allocating and using resources to promote national development; to organize strict and effective law enforcement while raising the awareness of law observance of individuals, organizations and the whole society.

- By 2025:

+ To basically improve the institutional system of the State administration with the focus on the organizational and management institutions with respect to cadres, civil servants and public employees, improve the effectiveness and efficiency of State governance as well as the visionary and developing capacity.

+ To further improve the institutions for developing the socialist-oriented market economy and better dealing with the relationship between the State and the market; focusing on and prioritizing the consistent and quality improvement and well-organized enforcement of the system of laws, mechanisms and policies, thereby creating a favorable, healthy and fair investment and business climate for all economic sectors and promoting innovation.

+ To improve institutions and legal frameworks for promoting digital transformation to effectively serve the building and development of the Digital Government, digital economy and digital society.

- By 2030:

To comprehensively, uniformly improve and effectively implement the institutions of a modern administration and the institution on the development of the socialist-oriented market economy, create a breakthrough in effectively mobilizing, allocating and using resources to promote national development.

b) Tasks

- To further build and improve the system of institutions, policies and laws on the organization of the administrative apparatus and the civil service regime fully and uniformly pursuant to the Law on Government Organization, the Law on Organization of Local Government, the Law on Cadres and Civil Servants, and the Law on Public Employees. To further institutionalize the provisions of the Constitution on human rights, citizenship, rights and obligations of the Vietnam Fatherland Front and political-social, social-professional organizations.

- To build and improve the socialist-oriented market economy institution:

+ To improve the institution of ownership to ensure that property ownership rights of the State, organizations and individuals as stipulated in the 2013 Constitution will be fully institutionalized; the institution on the development of economic sectors, types of businesses, market factors and types of markets to ensure that all citizens and businesses of all economic sectors operate according to the market mechanism with equality and fair competition under the law; the institution on linking economic growth with sustainable development, social progress and justice, national defense and security, environmental protection and response to climate change; the institution on promoting and improving the efficiency of international economic integration.

+ To improve institutions for attracting investment and effectively mobilizing, allocating and using resources and institutions for distributing products to release the productive power, create motivation and resources for growth and development.

+ To amend, supplement and improve the laws on land and natural resources in order to effectively mobilize, allocate and use land and resources, to minimize disputes, complaints, corruption, and waste in this field. To publicize and transparentize the management and use of public land; to intensify the supervision, tighten the management, and improve the efficiency of the use of land allocated to communities and State-owned businesses.

+ To review, amend, supplement and improve institutions, mechanisms and policies to strongly develop the science and technology market in association with building a national database on science and technology.

+ To develop and complete the legal framework and pilot specific mechanisms and policies to promote the digital transformation process, digital economy, smart production, new production and business models, sharing economy, e-commerce, startups, etc.

- To improve the quality of legislation:

+ To further reform and improve the legislative and rulemaking process to be rigorous, scientific, modern and professional, to apply advanced legislative techniques in bill drafting; to promote expert consultation with associations, experts, scientists and publicly with citizens, organizations and the society in the process of elaborating and promulgating legal documents so as to ensure transparency, consistency, stability and predictability of the law.

+ To intensify inspection and review of legal documents, promptly detect and handle overlapping, conflicting, illegal, invalid or no longer relevant regulations.

- To reform and improve the quality and efficiency of law enforcement:

+ To promulgate regulations on law enforcement and effectively enforce them as well as to monitor and evaluate the annual law enforcement by ministries, sectors and local authorities.

+ To enhance the capacity to respond to policies, promptly handle new problems arising from law enforcement, especially those associated with the process of law formulation and improvement.

+ To reform the inspection, monitoring and evaluation of the performance of State governance responsibilities in relation to law enforcement.

+ To effectively disseminate and educate on the laws by increasing the application of information technology and digitizing law dissemination and education.

+ To heighten the role of citizens, businesses, socio-political and socio-professional organizations, and communities in law enforcement criticism and supervision.

2. Administrative procedure reform

a) Objectives

To drastically, uniformly and effectively reform administrative procedures related to citizens and businesses; internal administrative procedures among State administrative agencies; to review, reduce, simplify business conditions and documentation, and optimize administrative procedures on the basis of strong application of information technology; to lift barriers restricting freedom of business, improve and raise the quality of the investment and business climate, ensure the fair, equal and transparent competition; to reform and improve the efficiency of the implementation of the single-window and inter-agency single-window mechanisms in settling administrative procedures. To promote the settlement of administrative procedures in the digital environment so that citizens and businesses can request services anytime, anywhere, on different devices.

- By 2025:

+ To cut or simplify at least 20% of procedures and 20% of the compliance costs regarding business-related procedures specified in effective documents as of May 31, 2020.

+ To complete the reform of the single-window and inter-agency single-window mechanisms in settling administrative procedures towards improving service quality, not being restricted within administrative boundaries, increasing the application of information technology, reducing time spent on the road and social costs, thereby facilitating the citizens and businesses.

+ At least 80% of records of administrative procedure settlement to be circulated internally among competent authorities or relevant agencies by electronic means.

+ At least 80% of administrative procedures subject to financial obligations to be settled online payment, of which the rate of online payment transactions to reach 30% or more.

+ In 2021, the digitization of settlement results of administrative procedures that are still effective and valid within the settlement jurisdiction of the central, provincial, district and commune levels to reach the minimum 40%, 30%, 20%, 15%, respectively; in the period of 2022-2025, that of each administrative level to increase by least 20% each year until it reaches 100% so as to ensure the connection and sharing of data in the settlement of administrative procedures in the electronic environment.

+ At least 80% of administrative procedures by ministries, sectors and local authorities to be eligible for being provided online at levels 3 and 4. Of them, at least 80% to be integrated and provided on the National Public Service Portal. The rate of applications for public services at levels 3 and 4 settled online out of the total number of applications will be at least 50%.

+ The percentage of citizens and businesses satisfying with the settlement of administrative procedures to reach at least 90%. Among them, the number satisfying with the settlement of administrative procedures related to land, construction and investment to reach at least 85%.

+ 90% of internal administrative procedures among State administrative agencies to be announced, publicized and updated in a timely manner.

+ 80% of citizens and businesses carrying out administrative procedures not to re-provide information, papers and documents which have been accepted in previously successfully settled administrative procedures and managed by the same State competent authorities, or those that have been connected and shared by State agencies.

- By 2030:

+ 100% of administrative procedures subject to financial obligations to be settled online payment, of which the rate of online payment transactions to reach 50% or more.

+ At least 90% of administrative procedures by ministries, sectors and local authorities to be eligible for being provided online at levels 3 and 4, and at the same time, completely integrated to and provided on the National Public Service Portal. The rate of applications for public services at levels 3 and 4 settled online out of the total number of applications will be at least 80%.

+ 90% of the citizens and businesses participating in the e-Government system to have their e-identifications authenticated smoothly and uniformly on all information systems of the government at Central to local levels.

+ The percentage of citizens and businesses satisfying with the settlement of administrative procedures to reach at least 95%. Among them, the number satisfying with the settlement of administrative procedures related to land, construction and investment to reach at least 90%.

+ Vietnam's business climate to be ranked in the top 30.

b) Tasks

- To strictly control the promulgation of regulations on administrative procedures related to citizens and businesses so as to ensure that newly issued administrative procedures are simple and easy to understand and follow, of which the attention shall be paid to administrative procedures related to: Land, construction, investment, insurance, tax, customs, public security, etc. and other administrative procedures with large number and frequency of transactions.

- To review and simplify administrative procedures:

+ To review and evaluate administrative procedures during the implementation process thereof; to eliminate cumbersome and overlapping procedures that are likely to be abused for corruption and cause difficulties for citizens and organizations; to remove unnecessary, unreasonable documentation components; to drastically reduce unnecessary forms, declarations and documents containing identical information by integrating them into and applying digital technologies and available databases.

+ To reduce and simplify regulations related to business operations, to eliminate illegal, unnecessary, unreasonable regulations in a substantive manner. To successfully implement the Program to reduce and simplify regulations related to business operations in the 2020-2025 period.

+ To reform specialized inspection of exported and imported goods towards increasing connection and sharing of information among State governance agencies; to maximally employ information technology systems to simplify and modernize inspection procedures and ensure information transparency; to fully and effectively apply advanced inspection and risk management methods in accordance with international practices and international conventions/agreements to which Vietnam is a signatory or has acceded.

+ To review, make statistics and simplify internal administrative procedures among State administrative agencies.

- To regularly and promptly update and publicize administrative procedures in various forms, thereby creating favorable conditions for citizens and organizations to learn and implement. To effectively operate and exploit the administrative procedure database on the National Public Service Portal.

- To complete the reform of the single-window and inter-agency single-window mechanisms in settling administrative procedures as specified in the Prime Minister's Decision No. 468/QD-TTg dated March 27, 2021.

- To enhance decentralization of administrative procedure settlement competence in a manner that the level closest to the grassroots and the citizens shall be assigned to settle procedures, to follow the sectoral and territorial governance principles, and to prevent multi-level cascade and prolonged settlement causing intimidation, misconduct and troubles against the citizens.

- To intensively study and propose solutions to solve problems related to administrative mechanisms, policies and procedures by optimizing the dialogue with and collecting opinions of citizens and businesses and promoting the role and effective operations of the Prime Minister's Advisory Council for Administrative Procedure Reform.

- In 2022, the National Single-Window Portal to be completely connected to the National Public Service Portal; promote the performance of specialized inspection procedures and payment of specialized inspection fees via the National Public Service Portal. To complete the construction and effectively operate the electronic Civil Registration Database, which shall be compatible with the National Population Database.

3. Organizational reform of the State administrative apparatus

a) Objectives

To further review the functions and tasks of State administrative agencies at all levels and specify the scope of work of State administrative agencies; to explicitly define the organizational models of rural, urban, island, and special administrative - economic division governments. To intensify the reform and improvement of working protocols in order to improve the effectiveness and efficiency of State governance, and to rearrange and streamline the organizational system of State administrative agencies at all levels in accordance with the regulations. To promote the decentralization of State governance; to intensify the review and rearrangement of the system of public non-business units towards a streamlined, rational structure and operational efficiency enhancement.

- By 2025:

+ To finalize the study and propose the overall organizational model of the State administrative system to meet the specific requirements and conditions of our country in the new era.

+ To explicitly define the functions, tasks and powers of each agency or organization, thereby overcoming the overlapping, identicality or omission of functions and tasks among agencies and organizations in the State administrative system.

+ To complete the streamlining of administrative divisions at district, commune and village levels or of residential groups according to regulatory standards.

+ To reduce the number of public non-business units by at least 10% on average nationwide and reduce the public non-business payrolls funded by the State budget by 10% compared to that of 2021.

+ The percentage of citizens and organizations satisfying with the service of State administrative agencies to reach at least 90%. The percentage of citizens satisfying with the public health and education services to reach at least 85%.

- By 2030:

+ To further rearrange and improve the Government's organizational structure towards rationally reducing the investment in ministries and ministerial-level agencies and correspondingly reducing the number of specialized agencies under the People's Committees of provinces and districts; to drastically reduce the number of intermediary organizations.

+ To further reduce the public non-business payrolls funded by the State budget by 10% on average compared to that of 2025.

+ The percentage of citizens and organizations satisfying with the service of State administrative agencies to reach at least 95%. The percentage of citizens satisfying with the public health and education services to reach at least 90%

+ To explicitly define and realize the government models of rural and urban areas, islands and special administrative - economic divisions.

b) Tasks

- To make and improve policies and laws on the organization of the State administrative apparatus:

+ To study and propose the model and organizational structure of the Government while promoting the development of e-Government and Digital Government and actively participating in and adapting to the Fourth Industrial Revolution.

+ To review and explicitly define tasks to be performed by administrative agencies and to be decentralized to local authorities and subordinates; tasks to be transferred to businesses and social organizations; thereby designing and arranging the appropriate administrative apparatus at the central and local levels.

+ To study and clarify the theoretical and practical foundations and the scope of multi-sectoral and multi-disciplinary management by ministries and sectors, especially those with similar and overlapping functions and tasks, thereby appropriately to consolidate and streamline the organizational structures thereof.

+ Local authorities that have piloted the consolidation and merger of their specialized agencies under Conclusion No. 34-KL/TW dated August 7, 2018, of the Political Bureau on pilot models specified by Resolution No. 18-NQ/TW dated October 25, 2017, to summarize the pilots at the request of the competent authorities.

- To organize, arrange and consolidate agencies in the State administrative apparatus:

+ To further review, arrange and streamline the organizational apparatus of agencies and units, reduce the number of intermediary organizations, thoroughly overcome the identicality and overlapping of functions and tasks following the principle that an organization may take on many tasks, but one task shall be presided over by only one organization which is primarily responsible for it.

+ To further pilot the transfer of some unimportant public administrative tasks and services that the State may not take on by itself to businesses and social organizations.

+ To arrange and minimize project management boards and inter-sectoral coordination organizations, especially those with specialized assisting sub-divisions.

- To research, amend, supplement and improve regulations on the organizational structure of local government towards more explicitly delineating the government apparatus of urban and rural areas, islands and special administrative - economic divisions:

+ To rearrange, consolidate and reorganize administrative divisions at district and commune levels according to the law; to study and pilot the re-arrangement of provincial-level administrative divisions.

+ To make solutions to encourage mergers and increase the size of administrative divisions at all levels in localities where conditions are available to improve management and administration capacity and intensify local resources.

+ To arrange and merge villages and residential groups to meet the requirements of management and organization of activities of villages and residential groups.

+ To pilot the models of under-provincial urban government and special administrative - economic units in localities where conditions are available.

- To reform the organization and management system and improve operational efficiency to reduce the quantity of units and overcome the overlapping, scattered structure and identicality of public non-business units in terms of their functions and tasks:

+ To review and improve regulations on criteria for classification and conditions for establishment, merger, consolidation and dissolution of public non-business units in each sector or field; to plan the network of public non-business units with the focus on the following areas: Health; education and training; labor, war invalids and social affairs; science and technology; culture, sports and tourism; information and communication.

+ To convert qualified public non-business units into joint stock companies.

+ To study and promulgate measures to reform the management, organization and operation methods in order to improve the administration capacity. To pilot the recruitment and hiring of executives of public non-business units.

- To strengthen the reasonable decentralization of competence between the central and local governments, between superiors and subordinates, and associate powers with responsibilities; to encourage the dynamism and creativity and promote the positivity and initiative of authorities at all levels and sectors in performing State governance tasks.

+ To review, amend and supplement regulations on decentralization of management between central and local governments; decentralization among local levels.

+ To promulgate mechanisms and policies to strictly control powers, to ensure democracy, openness, and transparency, and to promote accountability for performing decentralized tasks. To take measures to effectively monitor, check and supervise the performance of decentralized tasks.

- To study and implement measures to reform working protocols, improve productivity and operational efficiency of State administrative agencies at all levels by strongly applying scientific and technological advances and information technology; to intensify the digital-based leadership, administration and operation of administrative agencies at all levels, organize online, paperless meetings and conferences.

4. Civil service reform

a) Objectives

To build a professional, responsible, dynamic and talented civil service. To implement a healthy, democratic, open and transparent competition mechanism for the appointment and promotion of cadres and the recruitment of civil servants and public employees in order to attract truly virtuous and talented citizens to work in State administrative agencies.

- By 2025:

To build a reasonable contingent of cadres, civil servants and public employees meeting the standards of titles, positions and competency frameworks as prescribed.

- By 2030:

To build a contingent of professional, high-quality, professional cadres, civil servants and public employees with reasonable quantity and composition; the contingent of cadres at all levels, especially at the strategic level, to be qualified, capable and reputable, on par with their duties: 50%-60% of leaders and managers of ministerial departments, divisions, agencies, directorates and equivalents at the central level, 25%-35% of leaders and managers of provincial-level departments, sectoral bodies, district-level People's Committees and equivalents, over 30% of leaders and managers of sub-departments of provincial-level departments, sectoral bodies, district-level People's Committees and equivalents, 80% of leaders and managers of State-owned businesses to be capable of working in an international competitive environment.

100% of commune-level cadres and civil servants to obtain associate and university degrees and to be standardized in political theoretical studies, expertise, professionalism, and working skills.

b) Tasks

- To further study, amend, supplement, improve or issue new legal documents on the building and management of the contingent of cadres, civil servants and public employees in accordance with the Law on Cadres and Civil Servants; the Law on Public Employees and in harmony with the CPV's personnel-related regulations in order to build a contingent of cadres, civil servants and public employees with sufficient qualifications, quality and reasonable composition to meet the requirements of their duties and the national development in the new era.

- To amend, supplement and improve regulations on standards of civil servant ranks, standards of professional titles of public employees; to reform the recruitment, employment, appointment and rotation of cadres, civil servants and public employees.

To promulgate regulations on standards for leading and managerial civil servants in State administrative agencies. To specify the standards, conditions and policies to reduce the number of stewards serving in each agency, especially staff-work offices.

To formulate and promulgate regulations on uniform civil servant pre-recruitment testing to serve as a basis for ministries, sectors and local authorities to select and recruit civil servants meeting the requirements and tasks; to intensify the decentralization of testing by specializations and by zones or regions.

To strengthen the application of information technology to improve the quality of recruitment and up-ranking of civil servants, and promotion of public employees.

- To structure and rearrange the contingent of cadres, civil servants and public employees in authorities at all levels and sectors based on job positions and capacity frameworks in order to ensure that the right citizens are recruited for the right jobs, thereby improving the quality and staffing reasonability.

- To further expand and effectively organize competitive exams to appoint under-ministerial, under-provincial, departmental leaders and managers and equivalent positions.

- To study and reform methods and processes for assessing and classifying cadres, civil servants and public employees towards democracy, publicity, transparency, quantification of evaluation criteria based on task performance associated with the respective position with specific tasks and products.

- To make, improve and enforce legal documents stipulating the new salary policy for cadres, civil servants, public employees and armed forces according to the salary policy reform roadmap; regulations on labor management, salaries and bonuses of State-owned businesses; regulations on determining wages based on public products and services.

- To amend, supplement and improve regulations on management and employment of and benefits for public employees at public non-business units that have transformed towards self-financing.

- To improve regulations on intensifying disciplinary rules for performing public administrative services; to formulate and promulgate regulations on the authority and responsibility of heads of agencies, organizations and units for staffing work and personnel management; to promptly detect and strictly handle those who commit violations, even after they have changed jobs or retired.

- To reform the training/re-training content and methods to improve the capacity, skills and quality of the contingent of cadres, civil servants and public employees that match their positions. To review, amend and supplement the refresher courses on State governance knowledge in line with the standards of civil servant ranks, professional titles of public employees and requirements of the jobs, ensure that they have no identical content and are economical and efficient; to review and cut unnecessary certificates of training.

- To reform the management mechanism and benefits for cadres and civil servants in communes, wards and townships and those who work part-time at the commune level in order to ensure a gradual reduction in the number of part-timers at the commune level, improve operational efficiency, and conduct contract financing.

- To reform incentive mechanisms and policies to make breakthroughs in finding, acquiring and recruiting talents in the fields of State governance and administration, science, technology and innovation, especially key industries and fields for fast and sustainable development. To formulate and effectively implement the National Talent Acquisition Strategy in the 2021-2030 period.

5. Public finance reform

a) Objectives

To strongly reform the mechanism of State budget allocation and use for administrative agencies and public non-business units in line with the tasks and output products assigned to them in order to improve their self-financing and self-responsibility and promote their creativity; to improve operational quality and efficiency; to control corruption in agencies and units. To accelerate the restructuring of State-owned businesses and reform the mechanism of management of State capital invested in businesses.

- By 2025:

+ To focus on improving the legal system to reform the mechanism of State budget allocation and management towards ensuring the vital role of the central budget and the proactive role of local budgets.

+ To further review and improve the legal system on reform of management and financial mechanisms for State administrative agencies and public non-business units. By 2025, at least 20% of public non-business units to cover their own recurrent expenses; 100% of economic and other non-business units to be eligible for transformation and be completely transformed into joint stock companies or self-finance their recurrent and capital expenditures.

- By 2030:

To fully and uniformly complete the legal system to institutionalize the CPV's guidelines on reforming the management and financial mechanisms of State administrative agencies and public non-business units. Expenditures directly funded by the State budget for public non-business units to reduce by 15% on average compared to that of the 2021-2025 period.

b) Tasks

- To study and propose amendments and supplements to the Law on State Budget and related documents to reform the mechanism of State budget allocation and management. To amend, supplement and improve regulations on implementing the contract financing mechanism for administrative management expenses of State administrative agencies and organizations by materializing the CPV's guidelines and meeting requirements of the reality.

To promote cooperation and take the initiative to integrate into international finance; to intensify the monitoring and supervision of international and regional integration.

To improve the capacity and effectiveness of supervision and protection of national financial security; to safely manage public debts, national debts, and government debts; to intensify the inspection and supervision of the use of loans for on-lending.

- To uniformly develop the financial markets and financial services: The stock market to be operated stably, sustainably, and effectively; the insurance market to be healthy and safe; the accounting and auditing service market to be uniform; Vietnam's valuation capacity to be enhanced; the bond market to develop in a modern and adequate manner along with the restructuring of the financial markets.

- To improve the financial mechanisms of public non-business units:

+ To complete the legal system on the self-financing mechanism for public non-business units, including regulations on revenues and expenditures, and distribution of additional income; authority and responsibility of heads of public non-business units; to intensify the decentralization and allow public non-business units to take the initiative.

+ To amend, supplement or promulgate the list of public administrative services funded with the State budget, economic - technical norms, and cost norms, as the basis for promulgating unit prices and prices of public services funded by the State budget in accordance with the law.

+ To promulgate criteria and standards for the quality of public services funded by the State budget; the mechanism of supervision, evaluation and quality assurance and the regulations on inspection and acceptance of public administrative services funded by the State budget that fall under the management of ministries, Central-level agencies and local authorities.

+ To change from the support mechanism of average allocation to the mechanism of the State ordering and assigning tasks to provide public administrative services based on output quality or through public procurement of public services; to create equal competition in providing public administrative services, to improve the quality and diversification of public administrative services.

- To step up the provision of public services according to the market mechanism, and to promote socialization thereof:

+ To review, amend and supplement mechanisms and policies to facilitate the socialization of provision of public services, especially in terms of health, education and training, science and technology, etc. according to the market mechanism.

+ To promulgate policies to encourage the establishment of non-public non-business units (in the fields of education and training, health, science and technology).

+ To transform public non-business units into the model of completely self-financing both capital and recurrent expenditures.

- To accelerate the restructuring of State-owned businesses and reform the mechanism of management of State capital invested in businesses. To research, amend, supplement and improve mechanisms and policies for restructuring State-owned businesses. To formulate and promulgate mechanisms and policies to promote, reform and improve the efficiency of State-owned enterprise administration.

6. Development of e-Government and Digital Government

a) Objectives

To intensify the application of information technology, digital transformation and application of scientific and technological advances, push the accomplishment of e-Government and Digital Government, thus contributing to the reform of working protocols and improving the productivity and operational efficiency of State administrative agencies at all levels so that they are capable of operating the digital economy and digital society, meeting the requirements of socio-economic development, national defense and security and international integration; to improve the quality of the provision of public services for citizens and organizations.

- By 2025:

+ 100% of national databases constituting the foundation for e-Government development to be completed as well as connected and shared across the country.

+ 100% of Public Service Portals, ministerial and provincial-level electronic single-window information systems to be connected and share data with the National Public Service portal.

+ 100% of the citizens and businesses using online public services to be granted e-identifications and authenticated smoothly and uniformly on all information systems of the government at Central to local levels.

+ 80% of the information systems of ministries, sectors and local authorities related to citizens and businesses that have been put into operation and exploitation to interconnected through the National Document Communication Axis and integrated data-sharing platforms; information of citizens and businesses that has been digitized and stored in national and specialized databases not to be re-provided.

+ 100% of reporting systems of ministries, sectors and local authorities to be interconnected and share data with the National Reporting Information System.

+ To deploy and expand the information system for the Government to hold meetings with and assign tasks to the People's Committees of provinces and districts: 100% of the People’s Committees at the provincial level, 80% of the People’s Committees at the district level to hold their meetings through this System.

+ 90% of working files at ministerial and provincial levels; 80% of working files at the district level and 60% of working files at the commune level to be processed on the Internet (other than those classified as State secrets).

+ 50% of inspection activities of the State regulatory authorities are carried out in the digital environment and via their information systems.

+ 100% of ministries, sectors and local authorities to complete the construction and put into operation the module for monitoring the tasks assigned by Ministers, heads of ministerial-level agencies, heads of Government attached-agencies, chairpersons of provincial-level People's Committees and ensure the real-time display thereof.

+ Vietnam to be in the group of 70 countries with leading E-Government Development Index (EGDI).

- By 2030:

+ 100% online public services are provided at level 4 on various means of access, including mobile devices.

+ 100% of working files at ministerial and provincial levels; 90% of working files at the district level and 70% of working files at the commune level to be processed on the Internet (other than those classified as confidential information).

+ 70% of inspection activities of the State regulatory authorities are carried out in the digital environment and via their information systems.

+ At least 80% of adults have their own bank accounts.

+ Vietnam to be in the group of 50 countries with leading E-Government Development Index (EGDI).

b) Tasks

- To improve the legal environment:

+ To review, update, amend, supplement and develop the legal framework of ministries, sectors and local authorities to support the construction and development of the central Digital Government and local digital governments at all levels. To study and develop the Law on Digital Government and its guiding documents.

+ To promulgate regulations on electronic identification and authentication, and improve the legal framework for popularizing digital identities.

+ To make policies and legal regulations on taxes and fees to encourage citizens and businesses to use and provide digital services.

- To develop the national digital infrastructure:

+ To develop the transmission infrastructure to meet the needs of realizing the e-Government towards building the Digital Government in ministries, sectors and local authorities.

+ To develop the data transmission systems to meet the needs of realizing the e-Government towards building the Digital Government in ministries, sectors and local authorities.

+ To restructure information technology infrastructure and transform information technology infrastructure into digital infrastructure using cloud computing technology for connecting and managing resources and data of State agencies in a safe, flexible, stable and efficient manner.

+ To develop Internet of Things (IoT) infrastructure in service of operational and specialized applications for implementing e-Government towards building the Digital Government in line with developing smart cities in ministries, sectors and local authorities.

- To develop national digital platforms and systems:

+ To develop a ministerial/provincial-level Local Governance Support Programme (LGSP) connecting information systems and databases within ministries, sectors and local authorities and connecting to the National Governance Support Programme (NGSP) under the Vietnam E-Government Architecture Framework so as to exchange and share data with external agencies. To build security operations centers (SOC) to protect information systems of ministries, sectors and local authorities.

+ To develop specific systems for the whole sector and locality so as to save time and cost of deployment as well as facilitate the connection and data sharing, etc.

+ To build and develop an application platform on mobile devices to support citizens and businesses when using services and utilities in the e-Government and Digital Government.

- To develop the national digital data:

+ To develop specialized databases for digital government applications and services within ministries, sectors and local authorities; to effectively share specialized data of ministries and sectors with local authorities; to open data of State agencies in accordance with the law.

+ To build a data warehouse to store electronic data of citizens when conducting online transactions with State agencies on the National Public Service Portal and the information systems for settling administrative procedures at the ministerial and provincial levels.

+ To build data aggregation systems at ministerial and provincial levels in order to centrally store, synthesize, analyze and process digital data from different sources, thereby creating new information and new data service for developing the e-Government towards building the Digital Government.

- To develop internal applications and services:

+ To develop an information system to serve the leadership and administration of the Government and the Prime Minister.

To further develop and improve the National Document Communication Axis into a platform for connecting and sharing digital data, connecting information systems and databases of ministries, sectors and local authorities to serve the leadership and administration of the Government and the Prime Minister.

To develop and improve an information system serving meetings and tasks of the Government as well as the leadership and administration of the Government and the Prime Minister towards serving the leadership and administration of People's Committees at all levels.

To develop and improve the Information and Reporting System of Government, the Command Center of the Government and Prime Minister that can connect and integrate in real time with information systems and databases of ministries, agencies and local authorities at all levels.

To develop and improve a database management software system for monitoring the performance of tasks assigned by the Government and the Prime Minister, which can be interoperable with the document management and administration systems of ministries, sectors and local authorities.

To standardize and electronicize the online file processing workflow, forms, and reporting regime; to increase the communication of documents and reports in electronic format with digital signatures between State management agencies, socio-political organizations and businesses; to digitize and store working files of State agencies in electronic format according to the regulations.

+ To develop operational and specialized applications and internal services, connect and share data with information systems inside and outside ministries, sectors and local authorities on demand.

+ To promote the use of digital signatures, digital authentication, digital transformation and electronic sealing in processing administrative documents, thereby reducing paperwork, improving the efficiency of State governance, and simplifying operational processes.

+ To develop work-from-home or remote work systems for State agencies.

+ To strongly and effectively apply new digital technologies, such as cloud computing, big data, mobility, Internet of things (IoT), artificial intelligence (AI), Blockchain, social networks and others in building and deploying e-Government applications and services in ministries, sectors and local authorities.

- To develop applications and services to serve the citizens and businesses:

+ To develop and improve the National Public Service Portal and the ministerial- and provincial-level information systems for settling administrative procedures by merging the public service portals and the electronic single-window information systems of the ministries, sectors and local authorities in order to provide online public services; to completely integrate all online public services at levels 3 and 4 into the National Public Service Portal.

+ To improve the Business Regulations Database and the e-consultation portal under the program on the abolishment or simplification of business regulations in the 2020-2025 period.

+ To build online interactive channels for citizens to participate in and supervise the making and enforcement of policies and laws, and the decision-making by State agencies.

+ To develop and integrate electronic payment applications, and diversify non-cash payment methods in order to popularize electronic payment services to all citizens and increase accessibility thereof.

- To build and develop smart cities:

+ To develop smart city services suitable to actual conditions, specificities and needs. To prioritize services to solve pressing social issues in urban areas, such as traffic congestion, environmental pollution, tourism development, health and education development, construction management and to ensure the efficiency as well as avoid token service and wastefulness.

+ To select typical urban areas of provinces and centrally-run cities to pilot some services on the smart city platform; to promptly review, evaluate and replicate effective models in harmony with actual conditions.

IV. SOLUTIONS

1. To strengthen the leadership and administration of administrative reform from the Government and Prime Minister to ministries, ministerial-level agencies, Government-attached agencies and People's Committees at all levels.

To uphold the roles, responsibilities and capacity of the Government's standing body for administrative reform and agencies in charge of administrative reform in the Program. To have a mechanism for assigning, uniformly coordinating, clarifying the authority and specific responsibilities among agencies in charge of administrative reform so as to ensure that the Program is implemented uniformly and comprehensively following the roadmap set forth.

The ministers, the heads of the ministerial-level agencies, the heads of the Government-attached agencies and the chairpersons of the People's Committees of the provinces and centrally-run cities shall be directly responsible for leading and unifying the implementation of the Program within the scope of their management; consider administrative reform as the central and cross-cutting task of their entire terms of office; develop specific plans to implement the Program in each period and each field; explicitly assign responsibilities to each agency and organization as well as each cadre, civil servant and public employee; intensify inspection and push the implementation of the Program. To associate the evaluation of the performance of annual administrative reform tasks with the evaluation of responsibilities, leadership and management capacity of the heads of agencies and units. To attach importance to emulation and commendation with respect to administrative reform.

2. To promote information, communication and awareness raising among cadres, civil servants, citizens, businesses and society.

Administrative reform is not the work of the administrative system itself but is a common requirement of the whole society. Therefore, it is necessary to intensify the communication and dissemination of information so that all cadres, civil servants and citizens can properly perceive, agree, and abide by the guidelines, policies and tasks of administrative reform set forth by the CPV and the State. To strengthen the involvement of the Vietnam Fatherland Front at all levels, socio-political organizations, citizens and businesses in the supervision and social criticism of the administrative agencies, cadres, civil servants and public employees regarding the performance of their tasks and public duties. It is necessary to further use practical tools and measures to promote democracy and exercise the citizens' right to supervise the operations of the administrative apparatus, such as increasing the consultation of the citizens on the making of institutions and policies, evaluating the service and attitude of cadres and civil servants against the citizens; consider the satisfaction of citizens and organizations with the quality of public services as a measure of the quality and performance of State agencies.

3. To allocate sufficient financial and human resources for administrative reform.

To gather and arrange enough cadres, civil servants and public employees capable of developing and performing administrative reform tasks. To improve the study and leadership capacity of agencies in charge of assisting the Government and People's Committees at all levels to perform administrative reform tasks. To strengthen the training and retraining to improve professional qualifications and skills for civil servants who directly advise on administrative reform tasks for ministries, sectors and local authorities. To prioritize financial resources to perform administrative reform tasks.

4. To tighten administrative discipline in association with creating motivation for reform among cadres, civil servants and public employees.

To tighten administrative discipline and public service ethics among cadres, civil servants and public employees in line with preferential policies to encourage cadres, civil servants and public employees to well perform their duties as well as mechanisms of removing and dismissing those who fail to fulfill their duties, commit disciplinary violations, and lose credibility among the citizens. To take various measures to motivate the contingent of cadres, civil servants and public employees for reform, such as: To promote personal responsibility in the performance of official duties; to pay attention to improving the benefits of cadres, civil servants and public employees with a satisfactory salary and reward policy; to reform the method of assessing cadres, civil servants and public employees based on their task performance; to have mechanisms and policies to encourage training, retraining and improvement of qualifications and capacity, and create promotion and development opportunities for responsible, innovative and creative individuals in performing their administrative reform tasks.

5. To reform the methodology of periodically monitoring and evaluating the performance of administrative reform tasks; to regularly measure the satisfaction of citizens and organizations.

To further study and improve indicators for monitoring and evaluating annual administrative reform outcomes of administrative agencies at all levels; to reform and improve the quality of assessment and calculation of the annual Public Administration Reform Index of administrative agencies in a comprehensive, multifaceted, public, transparent manner while increasing the application of information and communication technology in the evaluation.

To regularly survey the satisfaction of citizens and organizations with the service of State administrative agencies at all levels in various forms in terms of different State governance aspects, such as promulgation of mechanisms, making of laws and policies; law enforcement; provision of public services, etc. by State administrative agencies at all levels. To effectively apply information and communication technology in online surveys of citizens and organizations in order to provide regular, continuous and timely information on the service of administrative agencies to the Government and the local governments at all levels.

6. To promote the application of science and technology, especially information technology, communication and digital technology in the operations of administrative agencies in order to improve the capacity, operational efficiency and service quality of the agencies.

V. FUNDS FOR IMPLEMENTATION

1. Funds for the implementation of the Program shall be allocated from the State budget according to the current decentralization of State budget.

2. Ministries, ministerial-level agencies, Government-attached agencies, People's Committees of provinces and centrally-run cities shall allocate funds to perform the Program's tasks in annual budget estimates approved by competent authorities.

3. The mobilization of funds other than the Central budget in accordance with the law for the implementation of the Program is encouraged.

Article 2. Implementation organization

1. Ministries, ministerial-level agencies, Government-attached agencies, People's Committees of provinces and centrally-run cities shall:

a) Develop their own administrative reform plans to implement the Program following the Government's reform roadmap. Based on specific conditions, ministries, agencies and local authorities shall take the initiative in formulating and promulgating, then implementing their Public Administrative Reform Programs and Plans for the 5-year period or the whole 2021-2030 period.

b) Make funding estimates for their administrative reform programs, plans, schemes and tasks already approved by competent authorities, and send them to the Ministry of Planning and Investment and the Ministry of Finance where they are summarized and submitted to competent authorities for approval in annual State budget estimates of ministries, sectors and local authorities.

c) Send quarterly, semi-annual, annual or ad hoc reports to the Ministry of Home Affairs on the implementation of the Program following the guidance of the Ministry of Home Affairs for the ministry to summarize and report them to the Government and the Prime Minister.

d) Ensure benefits for cadres and civil servants who perform administrative reform tasks and control administrative procedures in accordance with the law.

2. Ministries and agencies in charge of national-scale projects mentioned in the Appendix to this Resolution shall coordinate with relevant ministries and agencies in formulating and submitting such projects to competent authorities for approval and implementation in accordance with the regulations.

3. The Ministry of Home Affairs shall:

a) Act as the standing body in coordinating the implementation of the Program.

b) Assume the prime responsibility for implementing the reform of administrative apparatus, civil service reform and salary policy reform for cadres, civil servants and public employees; coordinate with the Ministry of National Defense and the Ministry of Public Security in reforming the salary policies for the people's armed forces.

c) Submit solutions to intensify the leadership and administration to the Prime Minister for decision, and push the implementation of the Program.

d) Guide ministries, ministerial-level agencies, Government-attached agencies, People's Committees of provinces and centrally-run cities to formulate their annual administrative reform plans.

dd) Appraise administrative reform pilot schemes developed by ministries, ministerial-level agencies, Government-attached agencies and People's Committees of provinces and centrally-run cities. and submit them to the Prime Minister.

e) Guide ministries, ministerial-level agencies, Government-attached agencies, People's Committees of provinces and centrally-run cities to formulate their monthly, semi-annual, annual or ad hoc reports on the implementation of the Program.

g) Check and summarize the implementation of the Program; send quarterly, semi-annual, annual or ad hoc reports to the Government and the Prime Minister.

h) Assume the prime responsibility for developing and implementing methods of monitoring, evaluating and determining the annual public administrative reform index of ministries, ministerial-level agencies and People's Committees of provinces and centrally-run cities.

i) Assume the prime responsibility for the development and implementation of methods to measure citizens' satisfaction with the service of State administrative agencies.

k) On an annual basis, organize refresher and capacity building courses for cadres and civil servants who perform administrative reform tasks in ministries, ministerial-level agencies, Government-attached agencies, and People's Committees of the provinces and centrally-run cities. Strengthen the training and retraining to improve professional qualifications and skills and ensure satisfactory mechanisms and policies for cadres and civil servants who directly advise on administrative reform tasks for ministries, sectors and local authorities.

l) Assume the prime responsibility for the information and communication on administrative reform. On an annual basis, formulate and implement the information and communication plan on administrative reform.

m) By 2025, conduct a preliminary review, and by 2029, conduct a summary review and evaluation of the implementation of the Master Program.

4. The Ministry of Justice shall:

a) Monitor and summarize the institutional reform.

b) Assume the prime responsibility for performing the tasks of reforming and improving the quality of the elaboration and promulgation of legal documents and the law enforcement.

c) Assume the prime responsibility for building and effectively operating the electronic Civil Registration Database, which shall be compatible with the National Population Database.

5. The Governmental Office shall:

a) Assume the prime responsibility for administrative procedure reform.

b) Assume the prime responsibility for, and coordinate with relevant agencies in, the development, management and operation of the National Public Service Portal; the National Document Communication Axis; the Information System serving meetings and tasks of the Government; the National Information and Reporting System and the Command Center of the Government and Prime Minister; the database management system for monitoring the performance of tasks assigned by the Government and the Prime Minister; improve the Business Regulations Database and the e-consultation portal.

Formulate and submit to the Prime Minister for promulgation the Regulations on management, operation and exploitation of the National Information and Reporting System and the Command Center of the Government and the Prime Minister.

c) Assume the prime responsibility for pushing ministries, sectors and local authorities to reform working practices and protocols by communicating documents by electronic means and processing working files and settling administrative procedures in the digital environment; operating based on digital data; monitoring and evaluating the performance of tasks assigned by the Government and the Prime Minister in real time; integrating the information and reporting systems of ministries, sectors and local authorities with the Government’s Information and Reporting System to form a national information and reporting system.

6. The Ministry of Finance shall:

a) Assume the prime responsibility for summarizing and submitting to competent authorities for allocating funds for performing administrative reform tasks in annual State budget recurrent expenditure estimates of ministries and Central-level agencies in accordance with the Law on State budget and its guiding documents.

b) Assume the prime responsibility for formulating and improving mechanisms and policies on reform of self-financing mechanism of public non-business units.

7. The Ministry of Planning and Investment shall:

a) Monitor and push ministries, ministerial-level agencies, Government-attached agencies, People's Committees of provinces and centrally-run cities to implement Resolution No. 99/NQ-CP dated October 3, 2017, of the Government promulgating the Program of Action to implement Resolution No. 11-NQ/TW of June 3, 2017, of the 5^th plenum of the 12^th-tenure CPV Central Committee on completing the institution of the socialist-oriented market economy.

b) Assume the prime responsibility for, and coordinate with the Ministry of Home Affairs in, summarizing and submitting to competent authorities for allocating funds from the Central budget for projects in the annual State budget estimates on administrative reform of State administrative agencies.

c) Assume the prime responsibility for summarizing and submitting to competent authorities for decision the official development assistance (ODA) to fund the implementation of the Program.

8. The Ministry of Information and Communications shall:

a) Assume the prime responsibility for developing e-Government and Digital Government.

b) Direct the media agencies to step up the information and communication on State administrative reform in the 2021-2030 period.

9. The Ministry of Health shall:

a) Assume the prime responsibility for reviewing and clarifying the State governance of providing health services. Reform the organization and management, and improve the quality and performance of public non-business units in the health sector.

b) Assume the prime responsibility for developing and guiding the implementation of methods to measure citizens' satisfaction with public health services.

c) Assume the prime responsibility for the reform of health insurance policies.

10. The Ministry of Education and Training shall:

a) Assume the prime responsibility for reviewing and clarifying the State governance of providing educational services. Reform the organization and management, and improve the quality and performance of public non-business units in the education sector.

b) Direct the review and arrangement of the network of schools, kindergartens, high schools and universities to ensure it is streamlined and efficient, associate this with restructuring and improving the quality of the educational administrators, teachers and employees of the education sector in line with Resolution No.19-NQ/TW dated October 25, 2017, adopted at the 6^th session of the 12^th-tenure CPV Central Committee on continuing to reform organizational and management structure, enhance quality and efficiency of public non-business units.

c) Assume the prime responsibility for developing and guiding the implementation of methods to measure citizens' satisfaction with public educational services.

11. The Ministry of Labor, Invalids and Social Affairs shall:

a) Assume the prime responsibility for reviewing and clarifying the State governance of providing vocational education services. Reform the organization and management, and improve the quality and performance of public non-business units in the vocational education sector.

b) Assume the prime responsibility for reforming salary policies for employees in various types of businesses, social insurance policies and incentives for citizens with meritorious services; coordinate with the Ministry of Home Affairs in reforming the salary policy for cadres, civil servants and public employees.

12. The Ministry of Science and Technology shall:

a) Assume the prime responsibility for, and coordinate with the Ministry of Finance in, proposing to improve the legal provisions on reform of the financial mechanism for scientific and technological activities, and innovation.

b) Study and propose solutions to reform the organization, management, improve the quality, operational efficiency and self-financing mechanism of public scientific and technological institutions.

13. The Ministry of Culture, Sports and Tourism shall:

Review current socialization mechanisms and policies, coordinate with the Ministry of Finance and other ministries, sectors and localities in proposing and advising competent authorities to issue new legal documents or revise current legal documents to promote the socialization in cultural, sports and tourism activities suitable to the country's conditions. Formulate and submit to the Prime Minister for promulgation a list of basic and essential public services in relation to culture, family, sports and tourism.

14. The Ministry of Public Security shall:

a) Assume the prime responsibility for effectively deploying, operating, exploiting and updating the National Population Database and the Citizen Identification Database. Assume the prime responsibility for managing the electronic identification and authentication via the National Population Database on the system developed by the Ministry of Public Security.

b) Study and propose solutions to reform the residence management towards modernity with the appropriate roadmap and steps.

15. The Ministry of National Defence shall:

Study and reform the immigration control towards automatic control and settlement of procedures in the electronic environment in order to facilitate the entry and exit through border gates managed by the ministry.

16. Vietnam News Agency, Voice of Vietnam, Vietnam Television, Government Portal, Central- and local-level media and information agencies shall: Open special sections and sites themed public administration reform to disseminate the Program and receive feedbacks from citizens, businesses, agencies and organizations on public administration reform by ministries, ministerial-level agencies, Government-attached agencies, and People's Committees at all levels.

Article 3. Effect and responsibilities for enforcement

1. This Resolution takes effect from the date of its signing for promulgation.

2. Ministers, heads of ministerial-level agencies, heads of government-attached agencies, chairpersons of People's Committees of provinces and centrally-run cities, relevant agencies, organizations and individuals shall be responsible for implementing this Resolution./.