Decree 63/2024/ND-CP online inter-agency implementation of 2 groups of administrative procedures: birth registration, permanent residence registration

DECREE

Prescribing online, inter-agency implementation of 02 groups of administrative procedures: birth registration, permanent residence registration, health insurance card issuance to children under 6 years; death registration, permanent residence deregistration, claim for funeral costs and survivor allowance

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Pursuant to the Law on Organization of the Government dated June 19, 2015; Law amending and supplementing a number of articles of the Law on Organization of the Government and the Law on Organization of Local Government dated November 22, 2019;

Pursuant to the Law on the Elderly dated November 23, 2009;

Pursuant to the Law on Persons with Disabilities dated June 17, 2010;

Pursuant to the Law on Civil Status dated November 20, 2014;

Pursuant to the Law on Social Insurance dated November 20, 2014;

Pursuant to the Law on Health Insurance dated November 14, 2008 and the Law dated June 13, 2014 Amending and Supplementing a Number of Articles of the Law on Health Insurance;

Pursuant to the Law on Children dated April 5, 2016;

Pursuant to the Law on Residence dated November 13, 2020;

Pursuant to the Ordinance on Preferential Treatment of People with Meritorious Services to the Revolution dated December 9, 2020;

At the proposal of the Minister-Chief of the Governmental Office;

The Government hereby promulgates the Decree prescribing online, inter-agency implementation of 02 groups of administrative procedures: birth registration, permanent residence registration, health insurance card issuance to children under 6 years; death registration, permanent residence deregistration, claim for funeral costs and survivor allowance.

Chapter I

GENERAL PROVISIONS

Article 1. Scope of regulation

This Decree prescribes the online, inter-agency implementation of 02 groups of administrative procedures: birth registration, permanent residence registration, health insurance card issuance to children under 6 years; death registration, permanent residence deregistration, claim for funeral costs and survivor allowance (hereinafter referred to as 02 groups of online inter-agency administrative procedures for short); responsibilities of ministries, sectoral authorities, agencies, organizations and individuals in implementing 02 groups of online inter-agency administrative procedures.

Article 2. Subjects of application

1. This Decree applies to agencies, organizations and individuals related to the online, inter-agency implementation of 02 groups of administrative procedures: birth registration, permanent residence registration, health insurance card issuance to children under 6 years; death registration, permanent residence deregistration, claim for funeral costs and survivor allowance.

2. The online, inter-agency implementation of administrative procedures regarding claim for funeral allowance and survivor allowance by the Vietnamese social insurance sector applies to deceased people who are receiving pensions or monthly social insurance allowances or who are participating in voluntary social insurance.

3. The online, inter-agency implementation of administrative procedures regarding support of funeral costs, claim for funeral allowance and survivor allowance by the Labor, Invalids and Social Affairslabor, invalids and social affairs sector applies to deceased persons who are currently enjoying social protection policies and persons with meritorious services to the revolution.

Article 3. Interpretation of terms

1. The inter-agency public service software means a platform that receives and declares information and data from users, then distributes them to the professional software systems of various ministries and agencies, including the Ministry of Public Security, Ministry of Labor, Invalids and Social Affairs, Ministry of Health, Vietnam Social Security, and the Ministry of Justice's shared software for electronic registration and management of civil status, via the provincial-level information system for processing administrative procedures.

2. Professional software means software that is built, developed, upgraded and curated according to the specific requirements of an agency or organization to meet the specific requirements of such agency or organization.

3. Claim for funeral costs and survivor allowances prescribed in this Decree includes the following: support of funeral costs, claim for funeral allowances, claim for lump-sum survivor allowance, monthly survivor allowance, monthly nurturing allowances.

4. The applicant means the person who directly declares and submits applications for online inter-agency administrative procedures.

Article 4. Principles for online, inter-agency implementation

1. Administrative procedures shall be received and processed in the electronic environment in a rational and scientific manner, meeting the requirements of data exploitation and reuse for the purpose of administrative procedure reform and simplification among agencies, organizations, and applicants, without the need for paper documents. The processing method shall be shifted from pre-inspection to post-inspection in order to create favorable conditions for applicants and relevant agencies and organizations in receiving and processing administrative procedures.

2. The online, inter-agency implementation of administrative procedures in this Decree has the same legal value as other methods prescribed by law and does not incur any additional costs for individuals or organizations.

3. The results of processing of administrative procedures in the group of online inter-agency administrative procedures, which may constitute the applications of other procedures in the same group, shall be automatically shared by the system in order to finalize such subsequent application and send it to the competent agencies for processing thereof in accordance with the regulations.

4. Data, which is currently managed by the agency handling the administrative procedures or shared willingly by other State authorities, shall adhere to the Government’s Decree No. 45/2020/ND-CP dated April 8, 2020, on performance of administrative procedures in the electronic environment. Application components whose electronic data is not available shall adhere to the Government’s Decree No. 107/2021/ND-CP dated December 6, 2021, amending and supplementing the Government’s Decree No. 61/2018/ND-CP dated April 23, 2018, on the implementation of the single-window and inter-agency single-window mechanism in the performance of administrative procedures.

5. The information in the online declaration prescribed in this Decree is available in the National Population Database, Online Civil Status Database, National Insurance Database, and relevant information systems, automatically filled in by the inter-agency public service software.

6. Online applications and forms of each procedure shall be automatically separated by the inter-agency public service software to be transferred to competent agencies for processing in accordance with regulations. Birth and death registration applications shall be synchronized by the inter-agency public service software to the provincial-level information systems for processing administrative procedures. Applications for permanent residence registration, or permanent residence deregistration, and applications for health insurance card issuance to children under 6 years old, and applications for funeral costs and survivor allowances shall be synchronized to the professional software of relevant ministries and sectors.

7. The time the applicant takes to complete the application or confirm via the VNeID application shall not be counted towards the time limit for processing the administrative procedure.

Chapter II

APPLICATIONS, PROCESSES OF RECEIVING, PROCESSING AND DELIVERING RESULTS OF ONLINE INTER-AGENCY ADMINISTRATIVE PROCEDURES

Section 1. ONLINE, INTER-AGENCY IMPLEMENTATION OF THE GROUP OF ADMINISTRATIVE PROCEDURES: BIRTH REGISTRATION, PERMANENT RESIDENCE REGISTRATION, HEALTH INSURANCE CARD ISSUANCE TO CHILDREN UNDER 6 YEARS OLD

Article 5. Applications for the inter-agency administrative procedure regarding birth registration, permanent residence registration, health insurance card issuance to children under 6 years old

An application for the online inter-agency administrative procedure regarding birth registration, permanent residence registration, health insurance card issuance to children under 6 years old shall comprise:

1. An online declaration (made using Form No. 01 attached to this Decree).

2. The digitally signed file of the written confirmation of birth shared from the medical facility with the inter-agency public service software. In the absence of a written confirmation of birth, substitute components as prescribed by the law regulation on civil status must be attached thereto.

3. In case of registering permanent residence for a child in a place other than that of the parent (if the parent agrees), application components as prescribed by the law regulations on residence shall be attached thereto.

In cases where the above components of the application are paper-based, they must be digitized in accordance with the Government’s Decree No. 107/2021/ND-CP.

Article 6. Submission of applications

The applicant accesses the National Public Service Portal (at dichvucong.gov.vn) or the VNeID application, selects the "Inter-agency birth and death registration service" section to submit the application online and pay the regulatory fee.

Article 7. Receipt of applications and time limits for processing

1. The provincial-level information systems for processing administrative procedures shall receive birth registration applications from the inter-agency public service software; and notify the scheduled delivery of results set by the inter-agency public service software to the applicant via the National Public Service Portal, VNeID application and SMS.

2. The time limit for processing the group of inter-agency administrative procedures regarding “birth registration, permanent residence registration, health insurance card issuance to children under 6 years old” is no more than 03 working days from the date the competent processing agency receive a complete application as prescribed. In cases where verification is required, it will take no more than 05 working days. If the application is received after 3:00 p.m., the time limit will start on the next working day.

3. In cases where the agency competent to process administrative procedures misses the scheduled delivery of results, it must apologize and reschedule the delivery of such results via the public service software to the applicant on the National Public Service Portal, VNeID application and SMS, and clearly state the reason for the delayed delivery of results and the rescheduled delivery of results.

4. The synchronization of the application between systems is completed within a maximum of 10 minutes after the procedure is completed. The agency receiving the information and the application must respond with “received” status within 2 working hours after receiving the data from the inter-agency public service software. If the above time limit is exceeded without receiving a successful response, the inter-agency public service software sends an alert to the systems of the relevant parties so that the technical staff can handle it immediately within the working day.

5. After the Ministry of Justice's shared software for electronic registration and management of civil status successfully receive the application, the provincial-level information system for processing administrative procedures shall respond with the status and information of the birth registration application to the inter-agency public service software.

Article 8. Processing of applications for birth registration, permanent residence registration, health insurance card issuance to children under 6 years old

1. Processing of applications for birth registration

After the online birth registration application is transferred by the provincial-level information system for processing administrative procedures to the Ministry of Justice’s shared software for electronic registration and management of civil status, the civil servant in charge of civil status registration shall perform the birth registration operation on the Ministry of Justice’s shared software for electronic registration and management of civil status.

a) In cases where the application is complete and in accordance with regulations: The civil servant in charge of civil status registration shall perform the birth registration operation on the shared online civil status registration and management software of the Ministry of Justice. Birth registration procedure shall be processed within the working day after the Ministry of Justice's shared software for electronic registration and management of civil status receives a complete application.

After receiving the birth registration results, the Ministry of Justice's shared software for electronic registration and management of civil status shall automatically transfer the electronic copy of the birth certificate to the provincial-level information system for processing administrative procedures for the latter to synchronize such results with the public service software in order to finalize online applications of subsequent administrative procedures and send the results thereof to the applicant.

b) In cases where the application is incomplete or not in accordance with regulations: The civil servant in charge of civil status registration, via the Ministry of Justice's shared civil status registration and management software, sends information about the status of the application to the inter-agency public service software through the provincial-level information system for processing administrative procedures, thereby notifying the applicant via the National Public Service Portal, the VNeID application, and Short Message Services (SMS), stating the reasons for the application not being accepted and the required additional components thereof within 01 working day after receiving the online application on the system.

In cases where additional components of the application are required, the applicant shall complete it within 07 working days. If this deadline is not met, the application will be rejected.

c) Online inter-agency connection between the online Civil Status Database and the National Population Database to share data for the purposes of performing professional operations and issuing personal identification numbers shall be done on professional systems and software of the Ministry of Justice and the Ministry of Public Security.

During the process, if problems arise related to the issuance of personal identification numbers, the civil servant in charge of civil status registration shall update them on the shared software for electronic registration and management of civil status of the Ministry of Justice. The Ministry of Public Security shall assume the prime responsibility for, and coordinate with the Ministry of Justice and the Ministry of Information and Communications in, inspecting and handling problems, and delivering results thereof within no more than 01 working day from the date of receiving problems from the Ministry of Justice.

2. Processing of applications for permanent residence registration

After the Ministry of Justice’s shared software for electronic registration and management of civil status transfers the electronic copy of the birth certificate to the inter-agency public service software via the provincial-level information system for processing administrative procedures, the inter-agency public service software shall separate and transfer the online application (including forms and declarations of the applicant, the electronic copy of the birth certificate) to the information system for residence management in order to implement the permanent residence registration procedure.

Information confirming the consent of the householder, owner of the lawful place of residence, parent or guardian, which shall be done via the VNeID application or following the police's professional process. The time limit for confirmation via the VNeID application is no more than 05 working days.

a) In cases where the application is complete and in accordance with regulations: the police officer shall perform permanent residence registration operations on the police's information system for residence management. The time limit for processing the permanent residence registration procedure is no more than 02 working days from the date of receiving the online application from the public service software in the case of: registration of a child’s permanent residence at the same place with his/her parent and the parent is the householder and the owner of the lawful place of residence; or registration of a child’s permanent residence at the same place with his/her parent who is not the owner of the lawful place of residence. In other cases where verification is required by the Law on Residence, the processing time limit is no more than 05 working days from the date of receiving the online application and confirmation via VNeID application.

b) In cases where the application is incomplete or not in accordance with regulations: The residence management and registration agency notifies the applicant via the National Public Service Portal, the VNeID application, and Short Message Services (SMS), stating the reasons for the application not being accepted and the required additional components thereof within 01 working day after receiving the online application on the system.

3. Processing of applications for health insurance card issuance to children under 6 years old

After the birth registration procedure is completed, the Ministry of Justice’s shared software for electronic registration and management of civil status shall transfer the electronic copy of the birth certificate to the inter-agency public service software via the provincial-level information system for processing administrative procedures, and then the inter-agency public service software shall separate and transfer the online application (including forms and declarations of the applicant, and the electronic copy of the birth certificate) to the information system of the social insurance sector in order to issue social insurance cards to children under 6 years old.

a) In cases where the application is complete and in accordance with regulations: The Social Security Office shall perform the operations of health insurance card issuance to children under 6 years old on the social insurance sector's information system. The processing time limit for issuing health insurance cards to children under 6 years old is no more than 02 working days from the date of receiving online applications from the public service software.

b) In cases where the application is incomplete or not in accordance with regulations: The social insurance agency shall send a notice from the information system of the social insurance sector to inter-agency public service software, thereby notifying the applicant via the National Public Service Portal, the VNeID application, and Short Message Services (SMS), stating the reasons for the application not being accepted and the required additional components thereof within 01 working day after receiving the online application on the system.

4. In cases where the electronic copy of the birth certificate contains deficiencies, the information system for residence management or the social insurance sector’s information system shall delivery the application to the inter-agency public service software. The software will then send notifications, via the provincial-level information system for processing administrative procedures, to the birth certificate-issuing agency. The agency will edit or process the case in accordance with regulations and subsequently notify the applicant.

Article 9. Delivery of results

1. Online delivery of results

Electronic copies of birth certificates, social insurance cards and notices of permanent residence registration results shall be automatically sent by the systems to the respective applicants via the online data management warehouse of organizations and individuals on the National Public Service Portal, VNeID application and information system for processing administrative procedures at ministerial and provincial levels.

2. Paper-based delivery of results

a) The paper-based copy of the birth certificate shall be delivered to the single-window section of the agency competent to register birth in accordance with the law on civil status.

b) Paper-based copies of the notices of permanent residence registration results and health insurance cards shall be delivered to the single-window sections that process the birth registration applications or to the single-window sections of the agencies processing administrative procedures or by public postal services upon request of the applicants.

If the applicant wishes to receive results via public postal services, the agency processing administrative procedures shall deliver such results to the applicant in accordance with the law on delivery of results of administrative procedures by public postal services.

c) The single-window section’s staff shall, upon the request of the applicant on the provincial-level information system for processing administrative procedures, delivery the results of such administrative procedures in paper, their copies and extracts (if any) to the applicant in accordance with regulations.

3. The applicant shall pay fees and charges (if any) of the birth registration application as notified by the National Public Service Portal or the VNeID application or the provincial-level information system for processing administrative procedures, or pay in person at the single-window section.

Section 2. INTER-AGENCY IMPLEMENTATION OF THE GROUP OF PROCEDURES: DEATH REGISTRATION, PERMANENT RESIDENCE DEREGISTRATION, AND CLAIM FOR FUNERAL COSTS AND SURVIVOR ALLOWANCES

Article 10. Applications for the inter-agency administrative procedure regarding death registration, permanent residence deregistration, claim for funeral costs, and monthly survivor allowance to be processed by social insurance agencies

1. An application for the inter-agency administrative procedure regarding death registration, permanent residence deregistration, claim for funeral costs shall comprise:

a) An online declaration (made using Form No. 02 attached to this Decree).

b) The digitally signed file of the death certificate, which is automatically shared from the medical facility with the inter-agency public service software.

In the absence of a death certificate, substitute documents must be submitted as prescribed by the law regulation on civil status.

2. An application for the inter-agency administrative procedure regarding death registration, permanent residence deregistration, claim for funeral allowance, and lump-sum survivor allowance shall comprise:

a) An online declaration (made using Form No. 02 attached to this Decree).

b) The digitally signed file of the death certificate, which is automatically shared from the medical facility with the inter-agency public service software.

In the absence of a death certificate, substitute documents must be submitted as prescribed by the law regulation on civil status.

c) Confirmation of relatives agreeing to appoint a representative to receive lump-sum survivor allowance, which shall be done via the VNeID application or attached to the online declaration on appointing a representative to receive lump-sum survivor allowance following the instructions of Vietnam Social Security. The time limit for confirmation via the VNeID application is no more than 05 working days.

3. An application for the inter-agency administrative procedure regarding death registration, permanent residence deregistration, claim for funeral allowance, and monthly survivor allowance shall comprise:

a) An online declaration (made using Form No. 02 attached to this Decree).

b) The digitally signed file of the death certificate, which is automatically shared from the medical facility with the inter-agency public service software.

In the absence of a death certificate, substitute documents must be submitted as prescribed by the law regulation on civil status.

c) In cases where the relative is a child aged 18 or older, or a wife under 55 years old or a husband under 60 years old, or a biological parent-in-law, or a biological mother-in-law, or another family member who participates in social insurance and is responsible for taking care of the deceased person in accordance with the law on marriage and family if he is under 60 years old or she is under 55 years and has no monthly income, or has a monthly income that is lower than the base salary and suffers a working capacity loss of 81% or more, the following documents shall be attached:

i) Electronic copy of the medical assessment council's written record of assessment of the working capacity decrease, for relatives who suffer a working capacity loss of 81% or more, or a medical assessment record proving the previous eligibility to other policies or a certificate of any exceptionally serious disability equivalent to a working capacity loss of 81% or more.

ii) Invoices, documents proving that assessment fees are collected, list of assessment items of the facility performing medical assessment in cases where medical assessment fees are incurred.

In cases where the above components of the application are paper-based, they must be digitized in accordance with the Government’s Decree No. 107/2021/ND-CP.

Article 11. Applications for the inter-agency administrative procedure regarding death registration, permanent residence deregistration, claim for funeral costs, and monthly survivor allowance to be processed by agencies in charge of labor, invalids and social affairs

1. An application for the inter-agency administrative procedure regarding death registration, permanent residence deregistration, and claim for funeral allowance shall comprise:

a) An online declaration (made using Form No. 02 attached to this Decree).

b) The digitally signed file of the death certificate, which is automatically shared from the medical facility with the inter-agency public service software.

In the absence of a death certificate, substitute documents must be submitted as prescribed by the law regulation on civil status.

2. An application for the inter-agency administrative procedure regarding death registration, permanent residence deregistration, support of funeral costs for social protection beneficiaries shall comprise:

a) An online declaration (made using Form No. 02 attached to this Decree).

b) The digitally signed file of the death certificate, which is automatically shared from the medical facility with the inter-agency public service software.

In the absence of a death certificate, substitute documents must be submitted as prescribed by the law regulation on civil status.

c) In cases where a person aged 80 or older who is receiving monthly survivor allowance dies, an electronic copy of the decision on discontinuation of monthly survivor allowance shall be added. Such electronic copy shall be transferred by the Social Security’s Information System to the inter-agency public service software.

3. An application for the inter-agency administrative procedure regarding death registration, permanent residence deregistration, claim for funeral allowance, and lump-sum survivor allowance shall comprise:

a) An online declaration (made using Form No. 02 attached to this Decree).

b) The digitally signed file of the death certificate, which is automatically shared from the medical facility with the inter-agency public service software.

In the absence of a death certificate, substitute documents must be submitted as prescribed by the law regulation on civil status.

c) Confirmation of relatives agreeing to appoint a representative to receive lump-sum survivor allowance, which shall be done via the VNeID application or attached to the electronic copy of the written agreement to a representative to receive lump-sum survivor allowance in accordance with regulations. The time limit for confirmation via the VNeID application is no more than 05 working days.

4. An application for the inter-agency administrative procedure regarding death registration, permanent residence deregistration, claim for funeral allowance, and monthly survivor allowance shall comprise:

a) An online declaration (made using Form No. 02 attached to this Decree).

b) The digitally signed file of the death certificate, which is automatically shared from the medical facility with the inter-agency public service software.

In the absence of a death certificate, substitute documents must be submitted as prescribed by the law regulation on civil status.

c) Confirmation of relatives agreeing to confirm that the person has contributed to raising the martyr, which shall be done via the VNeID application or attached to the electronic copy of the written agreement of the relatives confirming that the person has contributed to raising the martyr. The time limit for confirmation via the VNeID application is no more than 05 working days.

d) In cases where the relative is a child aged 18 or older who is attending school, an electronic copy of the confirmation from the educational institution where he/she is studying or an electronic copy of the high school diploma if he/she is currently studying at a vocational or higher education institution or a school leaving qualification from a high school.

dd) In cases where a relative is unmarried and has no remaining relatives or is orphaned by both parents, the communal-level People's Committee shall complete a certificate of single status and has no remaining relatives or a certificate of double orphanage.

e) In cases where a relative is a child of a person with meritorious services to the revolution, is 18 years old or older, and has a serious or exceptionally serious disability after turning 18 and has no monthly income or has a monthly income that is less than 0.6 times the standard level, a certificate of disability as prescribed by the Law on Persons with Disabilities and a certificate of income as prescribed by current regulations shall be attached thereto. In cases where your child is 18 years old or older and has a serious or exceptionally serious disability since childhood, a certificate of disability as prescribed by the Law on Persons with Disabilities shall be attached thereto.

In cases where the above components of the application are paper-based, they must be digitized in accordance with the Government’s Decree No. 107/2021/ND-CP.

Article 12. Submission of applications

The applicant accesses the National Public Service Portal (at dichvucong.gov.vn) or the VNeID application, selects the "Inter-agency birth and death registration service" section to submit the application online and pay the regulatory fee.

In cases where the applicant chooses to carry out only 02 administrative procedures (death registration, permanent residence deregistration); or 03 administrative procedures (death registration, permanent residence deregistration, claim for funeral costs); or 04 administrative procedures (death registration, permanent residence deregistration, claim for funeral costs and survivor allowances), the inter-agency public service software will adjust the online declaration and the documents that must be attached thereto so that the applicant can submit the application online in accordance with regulations.

Article 13. Receipt of applications and time limits for processing

1. The provincial-level information systems for processing administrative procedures shall receive birth registration applications from the inter-agency public service software; and notify the scheduled delivery of results set by the inter-agency public service software to the applicant via the National Public Service Portal, VNeID application and SMS.

2. The time limit for processing of the group of inter-agency administrative procedures “Death registration, permanent residence deregistration, and claim for funeral costs and survivor allowances”:

a) Claim for funeral and survivor allowances for people with meritorious services: no more than 18 working days.

b) Claim for support of funeral costs for social protection beneficiaries: no more than 06 working days.

No more than 11 working days for people aged 80 or older who are receiving monthly survivor allowances.

c) For funeral and survivor allowances for beneficiaries to be covered by the social insurance sector: no more than 09 working days.

In cases where the application is received after 3:00 p.m., the time limit will start on the next working day.

3. In cases where the agency competent to process administrative procedures misses the scheduled delivery of results, it must apologize and reschedule the delivery of such results, and clearly state the reason for the delayed delivery of results and the rescheduled delivery of results via the National Public Service Portal, VNeID application and SMS to the applicant.

4. The synchronization of the application between systems is completed within a maximum of 10 minutes after the procedure is completed. The agency receiving the information and the application must respond with “received” status within 2 working hours after receiving the data from the inter-agency public service software. If the above time limit is exceeded without receiving a successful response, the inter-agency public service software sends an alert to the systems of the relevant parties so that the technical staff can handle it immediately within the working day.

5. After the Ministry of Justice's shared software for electronic registration and management of civil status successfully receive the application, the provincial-level information system for processing administrative procedures shall respond with the status and information of the death registration application to the inter-agency public service software.

Article 14. Processing of applications for death registration, permanent residence deregistration, and claim for funeral costs and survivor allowances

1. Processing of applications for death registration

After the online death registration application is transferred to the shared online civil status registration and management software of the Ministry of Justice, the civil servant in charge of civil status registration shall perform death registration on the shared online civil status registration and management software of the Ministry of Justice.

a) In cases where the application is complete and in accordance with regulations: The civil servant in charge of civil status registration shall perform death registration operations on the shared online civil status registration and management software of the Ministry of Justice. Death registration procedure shall be processed within the working day after the Ministry of Justice's shared software for electronic registration and management of civil status receives a complete application. In cases where verification is required, the time limit is no more than 03 working days.

After receiving the death registration results, the Ministry of Justice's shared software for electronic registration and management of civil status shall automatically transfer the electronic copy of the death extract to the provincial-level information system for processing administrative procedures for the latter to synchronize such results with the public service software in order to finalize online applications of subsequent administrative procedures and send the results thereof to the applicant.

b) In cases where the application is incomplete or not in accordance with regulations: The civil servant in charge of civil status registration, via the Ministry of Justice's shared civil status registration and management software, sends information about the status of the application to the inter-agency public service software through the provincial-level information system for processing administrative procedures, thereby notifying the applicant via the National Public Service Portal, the VNeID application, and Short Message Services (SMS), stating the reasons for the application not being accepted and the required additional components thereof within 01 working day after receiving the online application on the system.

In cases where additional components of the application are required, the applicant shall complete it within 07 working days. If this deadline is not met, the application will be rejected.

2. Processing of applications for permanent residence deregistration

After the electronic copy of the death extract is issued, the Ministry of Justice’s shared software for electronic registration and management of civil status shall automatically transfer the electronic copy of the death extract to the inter-agency public service software via the provincial-level information system for processing administrative procedures, and then the inter-agency public service software shall finalize and send the online application (including forms and declarations made by the applicant, the electronic copy of the death extract and relevant components (if any)) to the information system for residence management registration in order to implement the permanent residence deregistration procedure.

a) In cases where the application is complete and in accordance with regulations: The information system for residence management shall automatically record the citizen's date of death information in the population data and sends a request to confirm permanent residence deregistration to the police office of the locality where the citizen registers his/her permanent residence within the working day in order to complete the permanent residence deregistration in accordance with the law regulations.

b) In cases where the application is incomplete or not in accordance with regulations: The residence management and registration agency notifies the applicant via the National Public Service Portal, the VNeID application, and Short Message Services (SMS), stating the reasons for the application not being accepted and the required additional components thereof within 01 working day after receiving the online application on the system.

3. Processing of applications for funeral costs and survivor allowances

After the electronic copy of the death extract is issued, the Ministry of Justice’s shared software for electronic registration and management of civil status shall automatically transfer the electronic copy of the death extract to the inter-agency public service software via the provincial-level information system for processing administrative procedures, and then the inter-agency public service software shall transfer the online application (including forms and declarations made by the applicant, the electronic copy of the death extract and relevant components) to the information system of the social insurance sector or the information system of labor, invalids and social affairs in order to process the claim for funeral costs and survivor allowances.

In cases where the beneficiary is a person aged 80 or older and is receiving monthly survivor allowances, the inter-agency public service software system shall automatically transfer his/her application to the social insurance sector's information system. After two (02) working days from the date of receiving the application, the Social Security Office shall process and transfer the decision on discontinuation of monthly survivor allowance to the public service software, then the software shall transfer the application to the information system of labor, invalids and social affairs in order to make payment of funeral costs.

a) In cases where the application is complete and in accordance with regulations:

The Social Security Office or the provincial-level Department of Labor, Invalids and Social Affairs shall process the claim for funeral costs and survivor allowances in accordance with the regulations.

The time limit for processing the claim for funeral and survivor allowance by the Social Security Office is no more than 08 working days. That for processing the discontinuation of monthly survivor allowance is no more than 02 working days from the date of receiving the online application from the inter-agency public service software.

The time limit for processing the support of funeral costs by the agency of labor, invalids and social affairs is no more than 05 working days from the date of receiving the online application from the public service software.

The time limit for the agency of labor, invalids and social affairs to process claims for funeral and survivor allowances for people with meritorious services is no more than 17 working days from the date of receiving the online application from the inter-agency public service software;

b) In cases where the application is incomplete or not in accordance with regulations: The social insurance agency or the agency in charge of labor, invalids and social affairs notifies the applicant via the National Public Service Portal, the VNeID application, and Short Message Services (SMS), stating the reasons for the application not being accepted and the required additional components thereof within 01 working day after receiving the online application on the system.

In cases where additional components of the application are required, the applicant shall complete it within 07 working days. If this deadline is not met, the application will be rejected.

4. In cases where the electronic copy of the death extract contains deficiencies, the information system for residence management or the social insurance sector’s information system shall delivery the application to the inter-agency public service software. The software will then send notifications, via the provincial-level information system for processing administrative procedures, to the death extract-issuing agency. The agency will edit or process the case in accordance with regulations and subsequently notify the applicant.

Article 15. Delivery of results

1. Online delivery of results

Electronic copies of death extracts, notices of permanent residence deregistration, funeral and survivor allowances, decisions on grant of funeral allowances and decisions on grant of survivor allowances shall be automatically sent by the systems to the respective applicants via the online data management warehouse of organizations and individuals on the National Public Service Portal, VNeID application and information system for processing administrative procedures at ministerial and provincial levels.

2. Paper-based delivery of results

a) The paper-based copy of the death extract shall be delivered to the single-window section of the agency competent to register death in accordance with the law on civil status.

b) Paper-based copies of the notices of permanent residence deregistration results, decisions on grant of funeral allowances and decisions on grant of survivor allowances shall be delivered to the single-window sections competent to register death or to the single-window sections of the agencies processing administrative procedures or by public postal services upon request of the applicants.

The single-window section’s staff shall, upon the request of the applicant on the provincial-level information system for processing administrative procedures, delivery the results of such administrative procedures in paper, their copies and extracts (if any) to the applicant in accordance with regulations.

c) If the applicant wishes to receive results via public postal services, the agency issuing the results of the administrative procedures shall deliver such results to the applicant in accordance with the law on delivery of results of administrative procedures by public postal services.

3. The applicant shall pay fees and charges (if any) of the death registration application as notified by the National Public Service Portal or the VNeID application or the provincial-level information system for processing administrative procedures, or pay in person at the single-window section.

Chapter III

RESPONSIBILITIES FOR CARRYING OUT INTER-AGENCY ADMINISTRATIVE PROCEDURES

Article 16. Responsibilities of agencies providing inter-agency administrative procedures

1. Complete information infrastructure for seamless connection and data sharing between ministries' and agencies' information systems and the inter-agency public service software.

2. Develop and complete guiding documents for applicants to submit applications for administrative procedures.

3. Synchronize the statuses of receiving and processing applications and the results of processing administrative procedures with the inter-agency public service software and the provincial-level information systems for processing local administrative procedures.

4. Ensure network information security, cybersecurity, personal information protection, personal data protection, and compliance with other relevant law regulations.

Article 17. Agencies carrying out inter-agency administrative procedures shall:

1. Ensure necessary human resources, work equipment, IT infrastructure, information security, cybersecurity, and network connectivity for effective connection between the information system for processing administrative procedures at the ministerial and provincial levels, the inter-agency public service software, and other professional software systems.

2. Digitize applications for and results of administrative procedures in accordance with the law regulations.

3. Utilize residential information of citizens in the National Population Database to process administrative procedures and provide public services in accordance with Decree No. 104/2022/ND-CP dated December 21, 2022, amending and supplementing a number of articles of Decrees related to the submission and presentation of paper household registration books and temporary residence books when carrying out administrative procedures and providing public services.

4. Promptly take corrective measures and strict disciplinary actions against heads of affiliated agencies and units, cadres, civil servants and public employees who do not strictly comply with this Decree and allow the occurrence of violations related to the guidance, receipt, processing, and delivery of results of inter-agency administrative procedures.

Article 18. The Ministry of Justice shall:

1. Ensure a smooth connection between the Ministry of Justice's shared software for electronic registration and management of civil status and the inter-agency public service software and the provincial-level information system for processing administrative procedures to share electronic birth certificates and death extracts for the purpose of implementing procedures regarding death registration, health insurance card issuance to children under 6 years old and applications of claim for funeral costs and survivor allowances.

2. Upgrade and complete the shared software for electronic registration and management of civil status to ensure smoothness and efficiency thereof.

Article 19. The Ministry of Public Security shall:

1. Build, manage, and operate the inter-agency public service software to ensure seamless connectivity with relevant ministries' and agencies' professional software systems, features for submitting, updating, and supplementing applications, as well as extracting data fields for transfer to professional software systems; update and synchronize application statuses with local information systems for processing administrative procedures.

2. Upgrade the VNeID application, ensuring that the consent of the householder, owner of the lawful place of residence, and the deceased person’s relatives who are beneficiaries of funeral and survivor allowances can be confirmed via VNeID accounts or online digital signatures; adjust the online process for implementing procedures for permanent residence deregistration in a simple and convenient way for citizens and officers performing such administrative procedures.

3. Instruct residence registrars to proactively verify the lawful places of residence of householders without requiring applicants to physically visit police offices to submit relevant original documents.

Article 20. The Minister of Labor, Invalids and Social Affairs shall:

1. Ensure the effective operation of information and data on social protection beneficiaries, people with meritorious services, poor households, and near-poor households nationwide; smooth connection with the inter-agency public service software. Synchronize the statuses of receiving and processing applications and the results of processing procedures to claim support of funeral costs on the inter-agency public service software and the local information systems for processing local administrative procedures.

2. Direct and guide the issuance of online disability certification results; connect, share, and regularly update when there are changes in data and information about people with meritorious services, social protection beneficiaries, poor households, and near-poor households with the inter-agency public service software and professional databases.

3. Provide training and guidance on using professional software systems; promptly address any difficulties encountered during implementation thereof.

Article 21. The Ministry of Health shall:

1. Direct and guide medical facilities to issue online birth certificates and online death certificates; connect and share with the inter-agency public service software.

2. Build a database for the health sector, ensuring provision, connection, and sharing of online data on written confirmations of birth and death certificates with the inter-agency public service software.

Article 22. The Ministry of Information and Communications shall:

1. Guide the connection and sharing of digital data among State authorities; coordinate with relevant agencies to review and assess information infrastructure, identify bottlenecks, and propose solutions to address issues in data connection and sharing.

2. Check and evaluate the effectiveness and satisfaction of technical requirements in providing information and deploying online public services of State authorities; summarize them into reports to the Prime Minister.

3. Ensure infrastructure and Internet connectivity to enable citizens to access and utilize inter-agency public services.

4. Assume primary responsibility for, and coordinate with relevant ministries and sectors in, regularly assessing the information security of the inter-agency public service software, databases, and connected information systems to ensure the secure and efficient delivery of both groups of online inter-agency public services in the electronic environment.

Article 23. Vietnam Social Security shall:

1. Ensure the efficient operation of the social insurance sector's information system, establish a seamless connection with the inter-agency public service software, and synchronize the statuses of receiving, processing, and delivering applications and their results with the inter-agency public service software.

2. Provide technical infrastructure support for connecting and sharing online data on written confirmations of birth and death certificates between medical facilities and the inter-agency public service software while the Ministry of Health is still finalizing its health sector database.

Share online data on written confirmations of birth and death certificates in relation to 02 groups of online inter-agency administrative procedures with the health sector’s database.

3. Guide and direct Social Security Offices at all levels to receive, process and delivery results of inter-agency administrative procedures; coordinate with local State authorities in processing inter-agency administrative procedures.

Article 24. The Governmental Office shall:

1. Help the Prime Minister urge and inspect the implementation of this Decree at ministries, sectors and localities.

2. Coordinate with ministries and agencies: the Ministry of Justice, Ministry of Public Security, Ministry of Labor, Invalids and Social Affairs, Ministry of Health, and Vietnam Social Security to inspect, urge and guide the online, inter-agency implementation of 02 groups of administrative procedures at local single-window sections.

3. Coordinate with ministries, sectors and localities in providing professional training for cadres, civil servants and public employees in processing 02 groups of online inter-agency administrative procedures.

4. Announce and publicize online inter-agency administrative procedures in accordance with the regulations.

5. Summarize difficulties and problems of ministries, sectors and localities and propose amendments and supplements to the Decree.

Article 25. Medical facilities shall:

1. Heads of medical facilities shall connect their data on digitally signed written confirmations of birth and death certificates with the inter-agency public service software within no more than 04 working hours after issuing the paper-based written confirmations of birth and death certificates.

2. Ensure technical infrastructure to connect, update, and share data with the inter-agency public service software.

3. Accept either electronic or paper-based personal identification numbers, ID cards, citizen identity cards or health insurance cards for hospitalization.

Article 26. Provincial-level People’s Committees shall:

1. Upgrade and complete the information system for processing administrative procedures at the provincial level to ensure the implementation of 02 groups of online inter-agency administrative procedures:

a) Connect and share data with the inter-agency public service software following instructions from the Ministry of Public Security.

b) Connect and share data with the National Public Service Portal for online payment in accordance with the Government’s Decree No. 45/2020/ND-CP dated April 8, 2020, and following instructions in Circular No. 01/2023/TT-VPCP dated April 5, 2023 of the Governmental Office prescribing a number of contents and implementation measures relating to digitalization of dossiers and results of administrative procedure settlement, and performance of administrative procedures in the electronic environment.

c) Connect and share data with the shared online civil status registration and management following instructions from the Ministry of Justice.

2. Update and share data in areas with difficult and extremely difficult socio-economic conditions, island communes and island districts with the inter-agency public service software and specialized databases.

3. Develop plans, organize training and refresher courses, arrange enough human resources to implement and process 02 groups of online inter-agency administrative procedures in accordance with this Decree.

4. Arrange funding and facilities to meet the requirements of implementing inter-agency public services in their respective localities.

5. Inspect, examine, settle complaints and denunciations, and handle law violations within their competence.

Article 27. District-level and commune-level People’s Committees shall:

1. Directly direct the effective implementation of 02 groups of online inter-agency administrative procedures in their respective localities in accordance with this Decree and the regulations on organization and operation of the single-window sections issued by the People's Committee at the same level.

2. Ensure resources, facilities, infrastructure, and connectivity to meet the requirements of providing inter-agency public services in their respective localities.

3. Promptly take corrective measures or disciplinary actions against their cadres, civil servants and employees who violate this Decree, or escalate the cases to the competent authorities for strict corrections.

4. Inform and disseminate policies, law regulations on provision and implementation of 02 groups of online, inter-agency administrative procedures: birth registration, permanent residence registration, health insurance card issuance to children under 6 years old; death registration, permanent residence deregistration, claim for funeral costs and survivor allowance.

Chapter IV

IMPLEMENTATION PROVISIONS

Article 28. Transitional provisions

1. From the effective date of this Decree to July 1, 2024, information systems for processing administrative procedures at ministerial and provincial levels and professional software of ministries, sectors and localities must be upgraded as well as must completely connect to and smoothly share data with the National Population Database, National Administrative Procedure Database, National Insurance Database, specialized databases and inter-agency public service software in accordance with this Decree.

2. From July 1, 2024, applications for 02 groups of online, inter-agency administrative procedures will be received and processed in accordance with this Decree.

Article 29. Effect

1. This Decree takes effect from the date of signing for promulgation.

2. Individual applications of organizations and individuals shall be submitted, received and processed in accordance with specialized laws.

Article 30. Responsibilities for implementation

Ministers, heads of ministerial-level agencies, heads of government-attached agencies, chairpersons of People’s Committees of provinces and centrally run cities, and relevant organizations and individuals shall implement this Decree.