Circular No. 32/2017/TT-BTTTT dated November 15, 2017 of the Ministry of Information and Communications on prescribing the provision of online public services and assurance of convenient access to websites or portals of state agencies

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Circular No. 32/2017/TT-BTTTT dated November 15, 2017 of the Ministry of Information and Communications on prescribing the provision of online public services and assurance of convenient access to websites or portals of state agencies
Issuing body: Ministry of Information and CommunicationsEffective date:
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Official number:32/2017/TT-BTTTTSigner:Truong Minh Tuan
Type:CircularExpiry date:Updating
Issuing date:15/11/2017Effect status:
Known

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Fields:Information - Communications

SUMMARY

Developing online public services: Focus on users

 

In the Circular No. 32/2017/TT-BTTTT prescribing the provision of online public services and assurance of convenient access to websites or portals of state agencies, the Ministry of Information and Communications required: The development of portals and online public services of state agencies must adhere to the principle of regarding users as the center.

The principle of regarding users as the center is as follows: Papers and information on users successfully provided to a State agency upon the performance of an online public service are not required to be provided to such State agency for the next performance if they remain valid as prescribed. For ministries, ministerial-level agencies and government-attached agencies and provincial-level People’s Committees that have connected and shared data among their attached agencies, such papers and information are not required to be provided to other agencies attached to such ministries, agencies and provinces for the next performance of online public services.

Besides, the development of portals and online public services of state agencies must ensure the performing administrative procedures faster, reducing the number of times users have to appear at State agencies and ensure the convenience for users.

This Circular is issued on November 15, 2017, takes effect on June 01, 2018.
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Effect status: Known

THE MINISTRY OF INFORMATION AND COMMUNICATIONS

 

THE SOCIALIST REPUBLIC OF VIETNAM
Independence - Freedom - Happiness

No. 32/2017/TT-BTTTT

 

Hanoi, November 15, 2017

 

 

CIRCULAR

Prescribing the provision of online public services and assurance of convenient access to websites or portals of state agencies[1]

 

Pursuant to the June 29, 2006 Law on Information Technology;

Pursuant to the Government’s Decree No. 17/2017/ND-CP of February 17, 2017, defining the functions, tasks, powers and organizational structure of Ministry of Information and Communications;

Pursuant to the Government’s Decree No. 64/2007/ND-CP of April 10, 2007, on the application of information technology to state agencies’ operations;

Pursuant to the Government’s Decree No. 43/2011/ND-CP of June 13, 2011, on the provision of online information and public services on websites or portals of state agencies;

Implementing the Government’s Resolution No. 36a/NQ-CP of October 14, 2015, on an e-government;

At the proposal of the Director of the Authority of Information Technology Application,

The Minister of Information and Communications promulgates the Circular prescribing the provision of online public services and assurance of convenient access to websites or portals of state agencies.

 

Chapter I

GENERAL PROVISIONS

Article 1. Scope of regulation

This Circular prescribes the provision of online public services and assurance of convenient access to websites, portals or online public service portals (below collectively referred to as portals) of state agencies.

Article 2. Subjects of application

1. Ministries, ministerial-level agencies, government-attached agencies; general departments, departments and equivalent agencies; People’s Committees of provinces and centrally-run cities (below referred to as provincial-level People’s Committees) and their specialized agencies; People’s Committees of urban districts, rural districts, towns, provincial cities and municipal cities; and related organizations and individuals.

2. Agencies and organizations other than the entities mentioned in Clause 1 of this Article are encouraged to apply this Circular in an appropriate manner.

Article 3. Interpretation of terms

In this Circular, the terms below are construed as follows:

1. Home page means the first page which users see when they access a portal at its address registered by and allocated to an agency or organization.

2. Online public service portal means the sole access point to online public services of ministries, ministerial-level agencies, government-attached agencies and provincial-level People’s Committees.

3. User may be an organization or individual who exploits information or performs online public services on a portal to serve its/his/her needs.

4. Online public service provider means an agency receiving and providing online public services to users (below referred to as service provider).

5. Dossier means papers to be submitted or produced by an organization or individual performing administrative procedures to the agency competent to settle administrative procedures before the latter handles a specific job for such organization or individual.

6. Electronic administrative dossier means a dossier filed, sent, received and stored by electronic means.

7. Non-interactive electronic form means a form of administrative procedures (application form, declaration form) that is formatted and stored in an electronic file for download and filling in information.

8. Interactive electronic form (e-Form) means a dossier form of administrative formalities displayed in the format of computer application (usually in the format of web application) for users to provide and exchange data through the application of online public services. An e-Form must at least comprise the information fields of forms of administrative procedures (application form, declaration form). An e-Form collects data required by administrative procedures in a single format for the service provider. Such data are stored in the database of the application of online public services.
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