Evaluating the settlement of administrative procedures through 9 indicators
In order to guide the implementation of a number of provisions of the Government’s Decree No. 61/2018/ND-CP of April 23, 2018, on implementation of the single-window and inter-agency single-window mechanisms in performance of administrative procedures, the Government Office issues the Circular No. 01/2018/TT-VPCP on November 23, 2018.
The organization of dossier receipt and processing and dossier-processing result notification at single-window sections must be announced in decisions on announcement of administrative procedures and decisions on announcement of lists of administrative procedures… For administrative procedures of which dossiers are received and dossier-processing results are notified online or via public postal service, the list of administrative procedures in decisions on announcement of administrative procedures shall be added with an “implementation methods” column so as to clearly and specifically state contents relating to implementation methods.
Especially, in case of necessity, ministers, heads of ministerial-level agencies and chairpersons of provincial-level People’s Committees shall select administrative procedures, prioritizing popular procedures with a great number of dossiers, for application of the method of providing instructions by using specimen dossier sets and instruction video clips and publicize them at single-window sections.
The settlement of administrative procedures is evaluated through 09 indicators, within that there are: Total time for performance of administrative procedures compared to the law-prescribed time limit; Behaviors of cadres, civil servants and public employees when giving instructions, receiving dossiers and performing administrative procedures…
This Circular takes effect on January 06, 2019.