Circular No. 27/2011/TT-BTTTT dated October 4, 2011 of the Minsitry of Information and Communications on coordination of Internet incident response activities in Vietnam

RECEIPT ACKNOWLEDGEMENT OF THE INCIDENT NOTICE MUST BE SENT WITHIN 24 HOURS

On October 04, 2011, the Minister of Information and Communications issued the Circular No. 27/2011/TT-BTTTT on coordination of Internet incident response activities in Vietnam.

Under the Circular, when an individual or organization suffers an incident and fails to handle it, he/she shall notify the incident to one or more network members including the network member responsible for incident response for that user (if any); Internet service providers (ISPs) that are directly providing Internet services for that user or the coordinating agency (VNCERT). 

An incident notice sender shall closely coordinate with and provide full and accurate information on that incident to notified network members and create favorable conditions for these members and the coordinating agency to access and study incident-involved systems and devices for collecting and analyzing information to handle that incident.

After receipt of incident notices from the customers, a network member notified of an incident shall promptly and within 24 hours send a receipt acknowledgement of the incident notice to the notifying organization or person and handle the incident within its capacity and responsibility. When failing to handle such incident, the network member shall notify the incident to the coordinating agency which will make coordination requests to network members for joining incident response efforts when necessary.

Internet incident is an event which has occurred, is occurring or is likely to occur, causes information insecurity on the Internet, and is detected through supervision, evaluation and analysis of concerned agencies, organizations or persons or warned by domestic or foreign information security specialists or organizations. Detailed information on addresses, telephone numbers, fax numbers, email addresses and websites of network members are published on the website of the coordinating agency.