THE PRIME MINISTER | | THE SOCIALIST REPUBLIC OF VIETNAM Independence - Freedom - Happiness |
No. 10/CT-TTg | | Hanoi, April 22, 2019 |
DIRECTIVE
On further remedying and effectively preventing the situation of causing harassment and troublesomeness in settlement of affairs for citizens and enterprises[1]
Over the past time, thanks to the concentrated and resolute leadership and direction of the Party Central Committee, the Political Bureau, the Party Central Committee’s Secretariat, the Central Steering Committee on Corruption Prevention and Combat, the National Assembly, the Government and judicial bodies, together with efforts of administrations and authorities at all levels, sectors, socio-political organizations, the business community, the press, and the people, anti-corruption work has witnessed a stride forward with breakthrough policies and solutions, achieving positive and comprehensive results in all aspects, contributing to maintaining the country’s political stability and socio-economic development, consolidating people’s confidence, and creating strong spillover effect in the society.
However, there exists the situation that cadres, civil servants and public employees, for self-seeking purposes, abuse their working positions, statutory loopholes, and the trust and lack of knowledge about policies and laws of numerous people to cause harassment, prolong the time for settlement of affairs or settle affairs related to citizens and enterprises in an unlawful, unfair or unobjective manner, thus annoying and eroding the confidence of citizens and enterprises and hindering socio-economic development.
The above situation is attributed to the following main reasons:
Heads of a number of agencies, organizations and units fail to make a good example in discharging their responsibilities for performance of tasks and to properly implement the regulations on receipt of citizens; the management and education of cadres, civil servants and public employees are not carried out regularly and stringently; the inspection and examination of performance of public duties are not paid with due attention while violations are not promptly detected and strictly handled, some units even cover up and abet wrongful acts of their employees; and the organization of dialogues with citizens remain formalistic.
The spirit and ethics in public duty performance of some cadres, civil servants and public employees are poor, causing them fail to fulfill their responsibilities; there is a lack of effective measures to rectify and remedy limitations in administrative discipline and order in such sectors as taxation, customs, land, grant of licenses and practice certificates, investment, environment, construction, traffic police, specialized inspection, and in a number of public administrative service providers in communes and wards, health establishments, and education institutions.
Policies and laws in some fields concerning the social life remain asynchronous and overlapping with various obstacles and loopholes; the order and procedures for work performance are cumbersome and lack transparency and publicity, failing to meet practical requirements; the mechanisms for protection of lawful rights and interests of citizens and businesses remain unclear.
Over the past years, the Government and authorities at all levels have attached special importance to the administrative reform, managing to reduce and simplify administrative procedures, facilitating the settlement of citizens’ and enterprises’ requests. However, in a number of fields, ministries, sectors and localities, administrative procedures are still cumbersome and lack transparency and publicity with many “sub-licenses”. The removal of unnecessary business conditions in some ministries and sectors is asynchronous and formalistic and seems to focus only on the quantitative aspect. Many public administration centers have been put into operation but in some localities, they are operating ineffectively and formalistically and there remain overlaps in settlement of affairs for citizens and enterprises. No synchronism can be seen in the building of e-government and application of information technology in work, leading to lack of linkage and transferability among sectors and agencies and between central and local levels in building national databases, information sharing, data management, non-stop toll collection, and provision of level-3 online public services.
There remain limitations in the receipt of petitions, opinions, criticisms and denunciations of citizens, cadres, and Party members. The level of satisfaction of citizens and enterprises with state administrations has not been set by agencies and units as a target to strive for.
The sense of law observance of a number of enterprises and citizens remains poor and, as a result, they can easily join hands with cadres, civil servants and public employees to act against regulations just to get things done.
[1] Công Báo Nos 411-412 (01/5/2019)
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