|
THE PRIME MINISTER
|
|
THE SOCIALIST REPUBLIC OF VIETNAM
Independence - Freedom - Happiness
|
|
No. 10/CT-TTg
|
|
Hanoi, April 22, 2019
|
DIRECTIVE
On further remedying and effectively preventing the situation of causing harassment and troublesomeness in settlement of affairs for citizens and enterprises[1]
Over the past time, thanks to the concentrated and resolute leadership and direction of the Party Central Committee, the Political Bureau, the Party Central Committee’s Secretariat, the Central Steering Committee on Corruption Prevention and Combat, the National Assembly, the Government and judicial bodies, together with efforts of administrations and authorities at all levels, sectors, socio-political organizations, the business community, the press, and the people, anti-corruption work has witnessed a stride forward with breakthrough policies and solutions, achieving positive and comprehensive results in all aspects, contributing to maintaining the country’s political stability and socio-economic development, consolidating people’s confidence, and creating strong spillover effect in the society.
However, there exists the situation that cadres, civil servants and public employees, for self-seeking purposes, abuse their working positions, statutory loopholes, and the trust and lack of knowledge about policies and laws of numerous people to cause harassment, prolong the time for settlement of affairs or settle affairs related to citizens and enterprises in an unlawful, unfair or unobjective manner, thus annoying and eroding the confidence of citizens and enterprises and hindering socio-economic development.
The above situation is attributed to the following main reasons:
Heads of a number of agencies, organizations and units fail to make a good example in discharging their responsibilities for performance of tasks and to properly implement the regulations on receipt of citizens; the management and education of cadres, civil servants and public employees are not carried out regularly and stringently; the inspection and examination of performance of public duties are not paid with due attention while violations are not promptly detected and strictly handled, some units even cover up and abet wrongful acts of their employees; and the organization of dialogues with citizens remain formalistic.
The spirit and ethics in public duty performance of some cadres, civil servants and public employees are poor, causing them fail to fulfill their responsibilities; there is a lack of effective measures to rectify and remedy limitations in administrative discipline and order in such sectors as taxation, customs, land, grant of licenses and practice certificates, investment, environment, construction, traffic police, specialized inspection, and in a number of public administrative service providers in communes and wards, health establishments, and education institutions.
Click download to see the full text
