VietnameseDecision No. 05/2007/QD-BBCVT dated April 05, 2007 of the Ministry of Post and Telecommunications promulgating the Regulation on settlement of complaints and guidance on settlement of disputes between users and providers of post, delivery, telecommunications and internet services
ATTRIBUTE
Decision No. 05/2007/QD-BBCVT dated April 05, 2007 of the Ministry of Post and Telecommunications promulgating the Regulation on settlement of complaints and guidance on settlement of disputes between users and providers of post, delivery, telecommunications and internet services
| Issuing body: | Ministry of Post and Telecommunications | Effective date: | Known Please log in to a subscriber account to use this function. Don’t have an account? Register here |
| Official number: | 05/2007/QD-BBCVT | Signer: | Do Trung Ta |
| Type: | Decision | Expiry date: | Known Please log in to a subscriber account to use this function. Don’t have an account? Register here |
| Issuing date: | 05/04/2007 | Effect status: | Known Please log in to a subscriber account to use this function. Don’t have an account? Register here |
| Fields: | Appeal - Accuse , Science - Technology |
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THE MINISTRY OF POST AND TELECOMMUNICATIONS ------- | SOCIALIST REPUBLIC OF VIET NAM Independence - Freedom - Happiness ---------- |
No. 05/2007/QD-BBCVT | Hanoi, April 05, 2007 |
DECISION
PROMULGATING THE REGULATION ON SETTLEMENT OF COMPLAINTS AND GUIDANCE ON SETTLEMENT OF DISPUTES BETWEEN USERS AND PROVIDERS OF POST, DELIVERY, TELECOMMUNICATIONS AND INTERNET SERVICES
THE MINISTER OF POST AND TELEMATICS
Pursuant to the April 27,1999 Ordinance on the Protection of Consumers 'Interests;
Pursuant to the May 25,2002 Ordinance on Post and Telematics;
Pursuant to the Governments Decree No. 69/2001/ND-CP of October 2, 2001, detailing the implementation of the Ordinance on the Protection of Consumers 'Interests;
Pursuant to the Government's Decree No. 90/2002/ND-CP of November 11, 2002, defining the functions, tasks, powers and organizational structure of the Ministry of Post and Telematics;
Pursuant to the Government's Decree No. 157/2004/ND-CP of August 18, 2004, detailing the implementation of a number of articles of the Ordinance on Post and Telecommunications regarding post;
Pursuant to the Government's Decree No. 160/2004/ND-CP of September 3, 2004, detailing the implementation of a number of articles of the Ordinance on Post and Telecommunications regarding telecommunications;
Pursuant to the Government's Decree No. 55/2001/ND-CP of August 23, 2001, on the management, provision and use of Internet services,
At the proposal of the chief inspector of the Ministry ofPost and Telematics,
DECIDES:
Article 1.- To promulgate together with this Decision the Regulation on the settlement ofcomplaints and the guidance on settlement of disputes between users and providers of post, delivery, telecommunications and Internet services.
Article 2.- This Decision takes effect 15 days after its publication in "CONG BAO."
Article 3.- The chief inspector of the Ministry, the director of the Office, directors, and heads of agencies and units under the Ministry, directors of provincial/municipal Services of Post and Telematics, and organizations and individuals that deal in and use post, delivery, telecommunications and Internet services shall implement this Decision.
MINISTER OF POST AND TELEMATICS Do Trung Ta |
REGULATION
ON SETTLEMENT OF COMPLAINTS AND GUIDANCE ON SETTLEMENT OF DISPUTES BETWEEN USERS AND PROVIDERS OF POST, DELIVERY, TELECOMMUNICATIONS AND INTERNET SERVICES
(Promulgated together with Decision No. 05/2007/QD-BBCVT of April 5, 2007, of the Minister of Post and Telematics)
(Promulgated together with Decision No. 05/2007/QD-BBCVT of April 5, 2007, of the Minister of Post and Telematics)
Chapter I
GENERAL PROVISIONS
Article 1- Scope of regulation
This Regulation provides for the order and procedures for settlement of operation-related complaints (below referred to as complaints for short) and guidance on settlement ofdisputes arising in the performance of contracts between users and providers ofpost, delivery, telecommunications and Internet services
Article 2. Subjects of applicationThis Regulation applies to: 1. Post, delivery, telecommunications and Internet service providers (below-referred to as service providers for short), including:
Enterprises and agents providing post, delivery, telecommunications and Internet services and lawfully operating in Vietnam.
2. Post, delivery, telecommunications and Internet service users (below referred to as service users for short), including:
a/ Organizations and individuals named as senders or addressees on mails, postal matters parcels
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