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THE MINISTRY OF INFORMATION AND COMUNICATIONS
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VIETNAM SOCIALIST REPUBLIC
Independence - Freedom - Happiness
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No. 05/2011/TT-BTTTT
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Hanoi, January 28, 2011
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CIRCULAR
PROVISIONS ON ADJUSTMENT OF COMPLAINTS OF SERVICE USER IN INFORMATION AND COMMUNICATION LINE
Pursuant to the Press Law of December 28, 1989; the Law on amending and supplementing some articles of the 1999 Press Law;
Pursuant to the Law on Publication of December 3, 2004; the Law on amending and supplementing some articles of the 2008 Law Publication;
Pursuant to the Law on Information Technology of June 29, 2006;
Pursuant to the Telecommunications Law of December 4, 2009;
Pursuant the Post Law of June 17, 2010;
Pursuant to the Law on Protection of consumer’s rights of November 17, 2010;
Pursuant to the Government’s Decree No. 187/2007/ND-CP of December 25, 2007 regulating functions, tasks, powers and organizational structure of the Ministry of Information and Communications;
The Ministry of Information and Communication regulates on adjustment of complaints of service users in information and communication line as follows:
Chapter I
GENERAL PROVISIONS
Article 1. Adjusting scope
This circular provides for complaints and adjustment of complaints of service users towards service provider in information and communications line (including post, telecommunications and internet, information technology and electronic, press, publication, radio and television) and guidelines for dispute settlement of state management agencies.
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